Antigua and Barbuda: How to Report Bank Fraud
If money left your account without your permission, or you were tricked into sending it, contact your bank or payment provider straight away. The faster they hear from you, the better the chance of stopping or recovering the money. Below are the official fraud and card lines for 3 providers in Antigua and Barbuda.
Do this first
- Call your bank’s fraud or card line now. Use a number from this page, the back of your card, or your bank’s official app. Never use a number from a text, an email, a caller or a search ad.
- Block your card or freeze your account in the app if you can, and change your online banking password.
- Ask the bank for a reference number, and write down the time you reported it.
- Report it to the police as well: see who handles cybercrime in Antigua and Barbuda.
- Keep everything: messages, call logs, screenshots and transaction IDs. Your bank will never ask for your PIN, password or a one-time code.
Know this about Antigua and Barbuda
- Scotiabank no longer operates in Antigua and Barbuda; its business here was sold to ECAB.
Bank and payment fraud lines
Antigua Commercial Bank (ACB Caribbean)
Bank- Debit card:1-268-481-4399
- Credit card:1-268-481-4219
- Online banking:1-268-481-4260
- Customer service:1-268-480-1177
- Customer service:1-268-481-4220
- Head office (listed for phishing reports):1-268-481-4200
Eastern Caribbean Amalgamated Bank (ECAB)
Bank- Customer support and digital banking:268-480-6186
- Main line (St John's):268-480-5300
Email: [email protected]
Report phishing: [email protected]
CIBC Caribbean (formerly FirstCaribbean International Bank)
Bank- Lost, stolen or misused card (toll-free):1-866-743-2257(24/7)
If your bank won’t help
ECCB Office of Financial Conduct
From 15 October 2026, this new Eastern Caribbean Central Bank office takes complaints from customers of licensed banks in Antigua and Barbuda about unfair treatment, fees, misleading information or banking products.
It does not take complaints before 15 October 2026. Until then, complain to your bank directly.
Official websiteEastern Caribbean Central Bank (ECCB)
General enquiries to the central bank for Antigua and Barbuda and the other Eastern Caribbean states. It does not resolve individual disputes.
Phone (869) 465-2537 or (869) 465-9562; email [email protected].
Official websiteYour rights
- Banking Act, 2015, Part VIII (Market Conduct Supervision). This part of the Banking Act gives the ECCB's Office of Financial Conduct its legal power to supervise how licensed banks treat their customers. Source
- CIBC Caribbean card fraud policy (bank policy, not a law). CIBC Caribbean says confirmed fraud victims who met the obligations in their Cardholder Agreement are not held liable. Source
Report it to the police too
Banks often ask for a police report before they investigate. Cybercrime agencies in Antigua and Barbuda.
Every number on this page was read on the provider’s or regulator’s own website on 3 October 2026. Banks change numbers, so if one doesn’t work, use the number on your card or in the official app, and tell us so we can fix it. See every country in the Bank Fraud Help directory.