Antigua Commercial Bank Fraud: How to Report It and Stop the Money
If money left your Antigua Commercial Bank account without your permission, or you paid a scammer, contact Antigua Commercial Bank straight away and ask it to block the payment and your card. The first minutes matter most.
Do this first
- Call Antigua Commercial Bank’s official line below, or use help inside the official Antigua Commercial Bank app. Never use a number from a text, a caller or a search result.
- Give them the transaction details (amount, time, and the account or number you paid) and ask them to block your card and stop or recall the payment.
- Change your online banking password and PIN if anyone may know them. Antigua Commercial Bank will never ask for your PIN, password or a one-time code.
- Report it to the police too: see who handles cybercrime in Antigua and Barbuda, and keep screenshots of every message and payment.
Official Antigua Commercial Bank fraud contacts
Antigua Commercial Bank (ACB Caribbean)
Bank- Debit card:1-268-481-4399
- Credit card:1-268-481-4219
- Online banking:1-268-481-4260
- Customer service:1-268-480-1177
- Customer service:1-268-481-4220
- Head office (listed for phishing reports):1-268-481-4200
Know this about Antigua and Barbuda
- Scotiabank no longer operates in Antigua and Barbuda; its business here was sold to ECAB.
If Antigua Commercial Bank won’t help
ECCB Office of Financial Conduct
From 15 October 2026, this new Eastern Caribbean Central Bank office takes complaints from customers of licensed banks in Antigua and Barbuda about unfair treatment, fees, misleading information or banking products.
It does not take complaints before 15 October 2026. Until then, complain to your bank directly.
Official websiteEastern Caribbean Central Bank (ECCB)
General enquiries to the central bank for Antigua and Barbuda and the other Eastern Caribbean states. It does not resolve individual disputes.
Phone (869) 465-2537 or (869) 465-9562; email [email protected].
Official websiteYour rights as a Antigua Commercial Bank customer in Antigua and Barbuda
- Banking Act, 2015, Part VIII (Market Conduct Supervision). This part of the Banking Act gives the ECCB's Office of Financial Conduct its legal power to supervise how licensed banks treat their customers. Source
- CIBC Caribbean card fraud policy (bank policy, not a law). CIBC Caribbean says confirmed fraud victims who met the obligations in their Cardholder Agreement are not held liable. Source
Report it to the police too
Cybercrime agencies in Antigua and Barbuda lists who to report to.
Common questions about Antigua Commercial Bank fraud
- What is the Antigua Commercial Bank fraud helpline number?
- Antigua Commercial Bank lists these numbers on its own website: Debit card: 1-268-481-4399; Credit card: 1-268-481-4219; Online banking: 1-268-481-4260; Customer service: 1-268-480-1177; Customer service: 1-268-481-4220; Head office (listed for phishing reports): 1-268-481-4200. Always dial the number printed on your card or shown in the official app if you are unsure.
- How do I report fraud to Antigua Commercial Bank?
- Call Antigua Commercial Bank's official line, or report it by email: [email protected], [email protected], [email protected]. Tell them the amount, the time and the account the money went to, and ask them to block your card or the payment.
- What if Antigua Commercial Bank will not help or refund me?
- In Antigua and Barbuda you can complain to ECCB Office of Financial Conduct, Eastern Caribbean Central Bank (ECCB). Details of what each one handles are on this page.
Other providers in Antigua and Barbuda
These contacts were read on Antigua Commercial Bank’s own website on 3 October 2026. If a number has changed, use the one in the official app and tell us. Ministry of Cyber Affairs is not Antigua Commercial Bank and cannot recover money. All Antigua and Barbuda providers are in Bank Fraud Help: Antigua and Barbuda.