Angola: How to Report Bank Fraud
If money left your account without your permission, or you were tricked into sending it, contact your bank or payment provider straight away. The faster they hear from you, the better the chance of stopping or recovering the money. Below are the official fraud and card lines for 4 providers in Angola.
Do this first
- Call your bank’s fraud or card line now. Use a number from this page, the back of your card, or your bank’s official app. Never use a number from a text, an email, a caller or a search ad.
- Block your card or freeze your account in the app if you can, and change your online banking password.
- Ask the bank for a reference number, and write down the time you reported it.
- Report it to the police as well: see who handles cybercrime in Angola.
- Keep everything: messages, call logs, screenshots and transaction IDs. Your bank will never ask for your PIN, password or a one-time code.
Know this about Angola
- We could not verify a fraud line for BAI or Unitel Money. Call the number printed on your card or in the official app.
Bank and payment fraud lines
Banco de Fomento Angola (BFA)
Bank- Customer line (cards and fraud):+244 923 120 120(24/7)
App or online: WhatsApp support: see Apoio ao Cliente › WhatsApp on bfa.ao
Email: [email protected]
Banco BIC Angola
Bank- Customer line:+244 923 190 870(8am–8pm)
App or online: Online banking is only at bicnet.ao and bicnetempresas.ao; complaints form on the contacts page
Standard Bank de Angola
Bank- Lost or stolen card:+244 222 641 840
- Customer care:+244 923 190 888
- From abroad (customer care and cards):+244 923 166 990
Banco Millennium Atlântico
Bank- ATLANTICO Directo:+244 923 168 168(24/7)
- ATLANTICO Directo (landline):+244 226 460 460(24/7)
Not listed here
We could not confirm contact details on the official website of: Banco Angolano de Investimentos (BAI), Unitel Money, Multicaixa / EMIS (card & Multicaixa Express network). Rather than risk a wrong number, we leave them out. Use the number printed on your card or shown in the provider’s official app.
If your bank won’t help
INACOM (telecom regulator)
Complaints about mobile network operators. Free consumer line 15555, email [email protected].
Complain to your operator first.
Official websiteYour rights
- BNA Aviso n.º 12/2016 on complaint handling. Banks must answer customer complaints within deadlines set by the Banco Nacional de Angola. Source
Report it to the police too
Banks often ask for a police report before they investigate. Cybercrime agencies in Angola.
Every number on this page was read on the provider’s or regulator’s own website on 3 October 2026. Banks change numbers, so if one doesn’t work, use the number on your card or in the official app, and tell us so we can fix it. See every country in the Bank Fraud Help directory.