What is the MoraBanc fraud helpline number?

MoraBanc lists these numbers on its own website: Telebanc: block card (from Andorra): +376 884 884 (Mon–Fri 8:45–17:45, except Andorran public holidays); Telebanc: outside those hours or from abroad: +376 884 488. Always dial the number printed on your card or shown in the official app if you are unsure.

What if MoraBanc will not help or refund me?

In Andorra you can complain to Andorran Financial Authority (AFA): complaints. Details of what each one handles are on this page.

Bank Fraud Help · Andorra

MoraBanc Fraud: How to Report It and Stop the Money

If money left your MoraBanc account without your permission, or you paid a scammer, contact MoraBanc straight away and ask it to block the payment and your card. The first minutes matter most.

Do this first

Call MoraBanc’s official line below, or use help inside the official MoraBanc app. Never use a number from a text, a caller or a search result.
Give them the transaction details (amount, time, and the account or number you paid) and ask them to block your card and stop or recall the payment.
Change your online banking password and PIN if anyone may know them. MoraBanc will never ask for your PIN, password or a one-time code.
Report it to the police too: see who handles cybercrime in Andorra, and keep screenshots of every message and payment.

Official MoraBanc fraud contacts

MoraBanc

Bank

Telebanc: block card (from Andorra):+376 884 884(Mon–Fri 8:45–17:45, except Andorran public holidays)
Telebanc: outside those hours or from abroad:+376 884 488

App or online: MoraBanc Digital: Comptes i Targetes › choose the card › Operacions › Bloquejar targeta. The block is permanent and a new card with a new PIN is issued.

Source: MoraBanc official page

Know this about Andorra

Andorra is not in the EU, and we found no Andorran rule guaranteeing a refund of unauthorised payments.

If MoraBanc won’t help

Andorran Financial Authority (AFA): complaints

Complain to the financial supervisor about a bank or payment entity.

Complain to the bank's customer service first. If it has not replied within one month, use the AFA online form, write by post or go in person. AFA's findings are not binding; only a court can order the bank to pay.

Official website

Report it to the police too

Cybercrime agencies in Andorra lists who to report to.

Common questions about MoraBanc fraud

What is the MoraBanc fraud helpline number?: MoraBanc lists these numbers on its own website: Telebanc: block card (from Andorra): +376 884 884 (Mon–Fri 8:45–17:45, except Andorran public holidays); Telebanc: outside those hours or from abroad: +376 884 488. Always dial the number printed on your card or shown in the official app if you are unsure.
How do I report fraud to MoraBanc?: Call MoraBanc's official line, or report it in the app or online: MoraBanc Digital: Comptes i Targetes › choose the card › Operacions › Bloquejar targeta. The block is permanent and a new card with a new PIN is issued.. Tell them the amount, the time and the account the money went to, and ask them to block your card or the payment.
What if MoraBanc will not help or refund me?: In Andorra you can complain to Andorran Financial Authority (AFA): complaints. Details of what each one handles are on this page.

Other providers in Andorra

Andbank

These contacts were read on MoraBanc’s own website on 3 October 2026. If a number has changed, use the one in the official app and tell us. Ministry of Cyber Affairs is not MoraBanc and cannot recover money. All Andorra providers are in Bank Fraud Help: Andorra.