What is the Andbank fraud helpline number?

Andbank lists these numbers on its own website: Card loss: +376 739 039; Card loss (Spanish number): +34 913 62 62 00; General: +376 873 300. Always dial the number printed on your card or shown in the official app if you are unsure.

How do I report fraud to Andbank?

Call Andbank's official line, or report it by email: info@andbank.com. Tell them the amount, the time and the account the money went to, and ask them to block your card or the payment.

What if Andbank will not help or refund me?

In Andorra you can complain to Andorran Financial Authority (AFA): complaints. Details of what each one handles are on this page.

Bank Fraud Help · Andorra

Andbank Fraud: How to Report It and Stop the Money

If money left your Andbank account without your permission, or you paid a scammer, contact Andbank straight away and ask it to block the payment and your card. The first minutes matter most.

Do this first

Call Andbank’s official line below, or use help inside the official Andbank app. Never use a number from a text, a caller or a search result.
Give them the transaction details (amount, time, and the account or number you paid) and ask them to block your card and stop or recall the payment.
Change your online banking password and PIN if anyone may know them. Andbank will never ask for your PIN, password or a one-time code.
Report it to the police too: see who handles cybercrime in Andorra, and keep screenshots of every message and payment.

Official Andbank fraud contacts

Andbank

Bank

Card loss:+376 739 039
Card loss (Spanish number):+34 913 62 62 00
General:+376 873 300

Email: [email protected]

Source: Andbank official page

Know this about Andorra

Andorra is not in the EU, and we found no Andorran rule guaranteeing a refund of unauthorised payments.

If Andbank won’t help

Andorran Financial Authority (AFA): complaints

Complain to the financial supervisor about a bank or payment entity.

Complain to the bank's customer service first. If it has not replied within one month, use the AFA online form, write by post or go in person. AFA's findings are not binding; only a court can order the bank to pay.

Official website

Report it to the police too

Cybercrime agencies in Andorra lists who to report to.

Common questions about Andbank fraud

What is the Andbank fraud helpline number?: Andbank lists these numbers on its own website: Card loss: +376 739 039; Card loss (Spanish number): +34 913 62 62 00; General: +376 873 300. Always dial the number printed on your card or shown in the official app if you are unsure.
How do I report fraud to Andbank?: Call Andbank's official line, or report it by email: [email protected]. Tell them the amount, the time and the account the money went to, and ask them to block your card or the payment.
What if Andbank will not help or refund me?: In Andorra you can complain to Andorran Financial Authority (AFA): complaints. Details of what each one handles are on this page.

Other providers in Andorra

MoraBanc

These contacts were read on Andbank’s own website on 3 October 2026. If a number has changed, use the one in the official app and tell us. Ministry of Cyber Affairs is not Andbank and cannot recover money. All Andorra providers are in Bank Fraud Help: Andorra.