Andorra: How to Report Bank Fraud
If money left your account without your permission, or you were tricked into sending it, contact your bank or payment provider straight away. The faster they hear from you, the better the chance of stopping or recovering the money. Below are the official fraud and card lines for 2 providers in Andorra.
Do this first
- Call your bank’s fraud or card line now. Use a number from this page, the back of your card, or your bank’s official app. Never use a number from a text, an email, a caller or a search ad.
- Block your card or freeze your account in the app if you can, and change your online banking password.
- Ask the bank for a reference number, and write down the time you reported it.
- Report it to the police as well: see who handles cybercrime in Andorra.
- Keep everything: messages, call logs, screenshots and transaction IDs. Your bank will never ask for your PIN, password or a one-time code.
Know this about Andorra
- Andorra is not in the EU, and we found no Andorran rule guaranteeing a refund of unauthorised payments.
Bank and payment fraud lines
MoraBanc
Bank- Telebanc: block card (from Andorra):+376 884 884(Mon–Fri 8:45–17:45, except Andorran public holidays)
- Telebanc: outside those hours or from abroad:+376 884 488
App or online: MoraBanc Digital: Comptes i Targetes › choose the card › Operacions › Bloquejar targeta. The block is permanent and a new card with a new PIN is issued.
Andbank
Bank- Card loss:+376 739 039
- Card loss (Spanish number):+34 913 62 62 00
- General:+376 873 300
Email: [email protected]
Not listed here
We could not confirm contact details on the official website of: Crèdit Andorra. Rather than risk a wrong number, we leave them out. Use the number printed on your card or shown in the provider’s official app.
If your bank won’t help
Andorran Financial Authority (AFA): complaints
Complain to the financial supervisor about a bank or payment entity.
Complain to the bank's customer service first. If it has not replied within one month, use the AFA online form, write by post or go in person. AFA's findings are not binding; only a court can order the bank to pay.
Official websiteReport it to the police too
Banks often ask for a police report before they investigate. Cybercrime agencies in Andorra.
Every number on this page was read on the provider’s or regulator’s own website on 3 October 2026. Banks change numbers, so if one doesn’t work, use the number on your card or in the official app, and tell us so we can fix it. See every country in the Bank Fraud Help directory.