Vrbo: Official Contacts and How to Report a Scam
Fake listings, fake payment links and fake support numbers target Vrbo customers. Here is what Vrbo officially publishes: contacts, the domains it uses, its scam warnings and how to report a problem.
Do this first
- Keep all payment and messages inside the official Vrbo website or app. Be wary of anyone asking you to pay or chat elsewhere.
- Do not call a number from a search ad or a message. Use the numbers and pages below.
- If you paid by card, bank transfer or gift card, call your bank's fraud line now.
- Report the listing or message with the routes below, then use the regulator if the company won't help.
Vrbo in United States
vrbo.com- Vrbo support (within US):1 877-202-4291(24/7)
- Vrbo support (outside US):+1-512-782-0805(24/7)
Official domains Vrbo lists: vrbo.com, help.vrbo.com, messages.vrbo.com. A link or email address on any other domain is not from Vrbo.
What Vrbo says about scams: Vrbo's 'About scams: phishing, smishing and vishing' explains scam emails, texts/WhatsApp messages and calls, notes caller ID can be faked, and says fake emails imitating Vrbo may ask you to pay by transfer or card outside the secure payment system: 'We will never ask you to make a payment outside of our secure system.' Red flags listed: strange URL, request to communicate or pay outside the platform, spelling errors, urgent requests for banking info.
Report a scam or fraud: Select 'Contact Us' at the bottom of the scams article at help.vrbo.com ('To report any kind of scam attacks, select Contact Us').
VrboCare guarantee: Every booking made on Vrbo is automatically backed by VrboCare: if a host cancels or the home is significantly different from the listing and the host cannot fix it, Vrbo helps you find a similar place or refunds the reservation; payments made on Vrbo are protected and VrboCare helps you get your money back if something goes wrong; damage-deposit disputes are mediated. Does not cover payments made off Vrbo. (source)
- Vrbo will never ask you to pay outside its secure payment system.
- Be wary of any request to communicate or move money outside the platform.
- Caller ID can be faked: hang up and do not give sensitive information.
If Vrbo won’t help:
Checked on Vrbo’s own pages on 30 October 2026. Support routes change, so if something has moved, use the help section in the official app or website and tell us. See every company in Travel and Delivery Scam Help, and report the crime to the police via the cyber agencies directory.