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Courier and postal scams

Singapore Post (SingPost): Official Contacts and How to Report a Scam

Got a message or call about a Singapore Post (SingPost) parcel, a redelivery fee or a customs charge? Here is what Singapore Post (SingPost) officially publishes: its real contact numbers, the domains it uses, what it says it will never do, and where to report a scam.

Do this first

  1. Do not click the link or call the number in the message. Open the official Singapore Post (SingPost) website or app yourself and enter the tracking number there.
  2. Check the sender against the official domains and phone numbers below. Anything else is not from Singapore Post (SingPost).
  3. If you already paid or typed in card details, call your bank's fraud line now.
  4. Report the message using the routes below, then tell the regulator if Singapore Post (SingPost) won't help.

Singapore Post (SingPost) in Singapore

singpost.com
  • Customer service (Singapore):1605(Mon-Fri 8:30-18:00, Sat 8:30-13:00, closed Sun and holidays)
  • Customer service (from overseas, non toll-free):+65 6845 4545(Mon-Fri 8:30-18:00, Sat 8:30-13:00, closed Sun and holidays)

Official domains Singapore Post (SingPost) lists: singpost.com, vpost.com, sglocate.com, ezyparcels.com, speedpost.com.sg, mysam.sg, ezy2ship.net. A link or email address on any other domain is not from Singapore Post (SingPost).

What Singapore Post (SingPost) says about scams: SingPost does not send SMS for delivery updates (switched to app push notifications on 28 Feb 2022). It never requests personal or banking details by SMS and never sends SMS for lucky draws, loans or job offers. Payments can only be made via the SingPost Mobile App, SAM machines or a post office, never through an online link. Failed delivery gets a physical Non-Delivery Advice. Emails come only from singpost.com domains and link only to its listed domains. SMS are still sent only for OTPs, POPStation matters, post office digital queue tickets and selected customer-service follow-ups.

Report a scam or fraud: Singapore Police Force also advises the 24/7 ScamShield Helpline 1799 and www.scamshield.gov.sg.

  • SingPost does not use SMS or WhatsApp links for delivery or payment; a Police advisory (27 Mar 2026) covers fake SingPost WhatsApp messages with at least 10 cases and S$22,000 lost since 15 Mar 2026.
  • SingPost never asks for personal or banking details by SMS.
  • Payment only via the SingPost Mobile App, SAM machines or post offices, never an online link.
Official Singapore Post (SingPost) contact page Official Singapore Post (SingPost) scam page

If Singapore Post (SingPost) won’t help:

IMDA (Postal Authority) and ScamShield Helpline 1799: For scam reporting, the Singapore Police Force advisory directs to ScamShield (1799, scamshield.gov.sg).

Checked on Singapore Post (SingPost)’s own pages on 30 October 2026. Support routes change, so if something has moved, use the help section in the official app or website and tell us. See every company in Travel and Delivery Scam Help, and report the crime to the police via the cyber agencies directory.