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Courier and postal scams

SF Express: Official Contacts and How to Report a Scam

Got a message or call about a SF Express parcel, a redelivery fee or a customs charge? Here is what SF Express officially publishes: its real contact numbers, the domains it uses, what it says it will never do, and where to report a scam.

Do this first

  1. Do not click the link or call the number in the message. Open the official SF Express website or app yourself and enter the tracking number there.
  2. Check the sender against the official domains and phone numbers below. Anything else is not from SF Express.
  3. If you already paid or typed in card details, call your bank's fraud line now.
  4. Report the message using the routes below, then tell the regulator if SF Express won't help.

SF Express in Hong Kong

hk.sf-express.com

Official domains SF Express lists: hk.sf-express.com, htm.sf-express.com. A link or email address on any other domain is not from SF Express.

What SF Express says about scams: SFHK notice dated 2022-10-12: staff never ask for ID, bank account, PIN or card numbers; calls showing a +852 prefix that look local can be spoofed; SFHK does not use pre-recorded Putonghua voice messages and never transfers calls to law enforcement; its SMS never state fees or ask for payment via hyperlinks; official website and SF Express App only. A newer HK notice (T485, banner dated 2026-08-27) adds that pickup notifications moved to the official app, and that SMS and emails never list charges, never ask for payment, bank passwords or one-time passwords via links.

Report a scam or fraud: Verify suspicious SMS or calls with SFHK hotline (852) 2730 0273 (Hong Kong) or (853) 2873 7373 (Macau). If personal data was disclosed, report to Hong Kong Police or the Anti-Scam Helpline 18222 (Anti-Deception Coordination Centre); the 2026 notice also points to the Police Scameter app (cyberdefender.hk/scameter).

  • SFHK SMS never state charges or ask you to pay through a hyperlink.
  • A +852 prefix on a mobile can be a spoofed local-looking number from overseas.
  • SFHK does not use pre-recorded Putonghua voice messages and never transfers a call to the police or banks.
Official SF Express contact page Official SF Express scam page

If SF Express won’t help:

Hong Kong Police Force Anti-Deception Coordination Centre (Anti-Scam Helpline 18222): Named in SFHK's own notice as the place to report if personal data was disclosed to suspected impersonators.

Not listed here

We couldn’t confirm SF Express’s contact details on its official site for: China. Use the help section inside the official app or website rather than any number found online.

Checked on SF Express’s own pages on 30 October 2026. Support routes change, so if something has moved, use the help section in the official app or website and tell us. See every company in Travel and Delivery Scam Help, and report the crime to the police via the cyber agencies directory.