Pakistan Post: Official Contacts and How to Report a Scam
Got a message or call about a Pakistan Post parcel, a redelivery fee or a customs charge? Here is what Pakistan Post officially publishes: its real contact numbers, the domains it uses, what it says it will never do, and where to report a scam.
Do this first
- Do not click the link or call the number in the message. Open the official Pakistan Post website or app yourself and enter the tracking number there.
- Check the sender against the official domains and phone numbers below. Anything else is not from Pakistan Post.
- If you already paid or typed in card details, call your bank's fraud line now.
- Report the message using the routes below, then tell the regulator if Pakistan Post won't help.
Pakistan Post in Pakistan
pakpost.gov.pk- Help line / complaint call centre (UAN):051-111-111-117
- Call centre (registration of complaint):051-9205957
Official domains Pakistan Post lists: pakpost.gov.pk, ep.gov.pk. A link or email address on any other domain is not from Pakistan Post.
What Pakistan Post says about scams: Banner 'Be Alert' on the official tracking site: Pakistan Post's only tracking website is ep.gov.pk/; any other link does not belong to Pakistan Post. It collects duty and taxes through its own manual system and has no online system or call centre to collect any amount; do not use any online link or phone call to pay through cash apps or debit/credit card while tracking an order. Pakistan Post says it will not be responsible for losses from such fraud.
Report a scam or fraud: Register complaints with the Pakistan Post call centre (UAN 051-111-111-117, tel 051-9205957) or online at ep.gov.pk/complaints.asp; customer care email [email protected].
Email: [email protected]
- Pakistan Post has no online system or call centre to collect duty, tax or any payment.
- Do not pay via cash app or card through any link or phone call while tracking an order.
- Only ep.gov.pk/ is the official tracking site.
If Pakistan Post won’t help:
Pakistan Citizen Portal (Prime Minister's Performance Delivery Unit): Linked from the Pakistan Post homepage; a nationwide complaints and grievance redressal platform for citizens.
Checked on Pakistan Post’s own pages on 30 October 2026. Support routes change, so if something has moved, use the help section in the official app or website and tell us. See every company in Travel and Delivery Scam Help, and report the crime to the police via the cyber agencies directory.