Kenya Airways: Official Contacts and How to Report a Scam
Fake airline support numbers on search ads and social media take real money. Here is what Kenya Airways officially publishes: contact numbers, the domains it uses, its own scam warnings, refund rules and the regulator to complain to.
Do this first
- Do not call a number from a search ad, social post or message. Use the numbers below or the help section of the official Kenya Airways app or website.
- No airline needs you to pay with gift cards, move money to a "safe" account or install remote-access software. If someone asks, hang up.
- If you paid by card or bank transfer, call your bank's fraud line now.
- Keep your booking reference and any messages, then report using the routes below.
Kenya Airways in Kenya
kenya-airways.com- Customer Support, global telephone:+254 734 104 747(Open 24 hours)
- Customer Support, global mobile:+254 711 024 747(Open 24 hours)
- Customer Support, global WhatsApp:+254 705 474 747(Open 24 hours)
- Cargo reservations, New York (JFK):+1 718 751 3500
Official domains Kenya Airways lists: kenya-airways.com. A link or email address on any other domain is not from Kenya Airways.
Online refunds: Unused or partly unused tickets may be refundable depending on ticket type; tickets bought on kenya-airways.com can request a refund via a refund widget if the booking is still active. Government taxes and fees on unused tickets are refundable. (source)
If Kenya Airways won’t help:
Kenya Civil Aviation Authority (KCAA) - Aviation Consumer Protection Section
Checked on Kenya Airways’s own pages on 30 October 2026. Support routes change, so if something has moved, use the help section in the official app or website and tell us. See every company in Travel and Delivery Scam Help, and report the crime to the police via the cyber agencies directory.