India Post: Official Contacts and How to Report a Scam
Got a message or call about a India Post parcel, a redelivery fee or a customs charge? Here is what India Post officially publishes: its real contact numbers, the domains it uses, what it says it will never do, and where to report a scam.
Do this first
- Do not click the link or call the number in the message. Open the official India Post website or app yourself and enter the tracking number there.
- Check the sender against the official domains and phone numbers below. Anything else is not from India Post.
- If you already paid or typed in card details, call your bank's fraud line now.
- Report the message using the routes below, then tell the regulator if India Post won't help.
India Post in India
indiapost.gov.in- India Post Helpline (toll free):1800 266 6868(8:00 AM - 8:00 PM; IVRS 24/7 including Sundays, 365 days (except gazetted holidays))
Official domains India Post lists: indiapost.gov.in, crm.indiapost.gov.in. A link or email address on any other domain is not from India Post.
What India Post says about scams: Use only www.indiapost.gov.in and never share OTP, banking, card, UPI or other personal/financial information through unauthorised links.
Report a scam or fraud: The homepage banner links to the grievance route: indiapost.gov.in/grievance-redressal/file-a-complaint (online complaint at crm.indiapost.gov.in/customer/home).
Grievance redressal (Department of Posts): Complaints about mail, parcel and savings-scheme services can be filed online with the Department of Posts at the CRM portal. (source)
- Official homepage banner names the fake domain indund.cyou as impersonating India Post.
- Use only www.indiapost.gov.in; do not share OTP, banking, card or UPI details through unauthorised links.
If India Post won’t help:
Directorate of Public Grievances (DPG), Cabinet Secretariat, Government of India: India Post's own page says that if a grievance is not satisfactorily redressed by the Department of Posts within a reasonable time, you may lodge it with the DPG.
Checked on India Post’s own pages on 30 October 2026. Support routes change, so if something has moved, use the help section in the official app or website and tell us. See every company in Travel and Delivery Scam Help, and report the crime to the police via the cyber agencies directory.