Australia Post: Official Contacts and How to Report a Scam
Got a message or call about a Australia Post parcel, a redelivery fee or a customs charge? Here is what Australia Post officially publishes: its real contact numbers, the domains it uses, what it says it will never do, and where to report a scam.
Do this first
- Do not click the link or call the number in the message. Open the official Australia Post website or app yourself and enter the tracking number there.
- Check the sender against the official domains and phone numbers below. Anything else is not from Australia Post.
- If you already paid or typed in card details, call your bank's fraud line now.
- Report the message using the routes below, then tell the regulator if Australia Post won't help.
Australia Post in Australia
auspost.com.au- Customer service (In Australia, 13POST):13 76 78
- Customer service from overseas:+61 3 8340 7239
- Business customers:13 11 18
- StarTrack:13 23 45
- StarTrack Courier:13 13 20
Official domains Australia Post lists: auspost.com.au. A link or email address on any other domain is not from Australia Post.
What Australia Post says about scams: Australia Post says it will never ask for your password, send an email or SMS asking for credit card details or personal information, or call out of the blue to request payment (for example for an undeliverable item). It is removing links from tracking SMS (using instructions to go to the website or app instead) and recommends app push notifications over SMS. Scam alerts page: auspost.com.au/about-us/about-our-site/online-security-scams-fraud/scam-alerts
Report a scam or fraud: Forward suspicious emails to [email protected] (do not send screenshots for emails); report suspicious texts, social media messages or calls to the same mailbox. It is for reporting only; no personal reply is given. Report to Scamwatch: scamwatch.gov.au/report-a-scam Identity theft support: IDCARE 1800 595 160 (Australia Post partner).
Forward scam messages to: [email protected]
Complaints and feedback process: Complaints can be made by phone, email or online form; if you remain unsatisfied the page directs postal-service complaints to the Commonwealth Ombudsman (postal industry complaints). (source)
- Australia Post says it will never call you out of the blue to ask for payment, for example for an undeliverable mail item.
- Australia Post warns scammers can set the SMS sender name so fake messages appear in the same thread as genuine Australia Post texts.
- Australia Post says it is removing links from its tracking SMS notifications.
If Australia Post won’t help:
Scamwatch (ACCC) for scams; Commonwealth Ombudsman for postal complaints: Postal complaints: ombudsman.gov.au/complaints/postal-industry-complaints (both linked from Australia Post's own pages).
Checked on Australia Post’s own pages on 30 October 2026. Support routes change, so if something has moved, use the help section in the official app or website and tell us. See every company in Travel and Delivery Scam Help, and report the crime to the police via the cyber agencies directory.