Alaska Airlines: Official Contacts and How to Report a Scam
Fake airline support numbers on search ads and social media take real money. Here is what Alaska Airlines officially publishes: contact numbers, the domains it uses, its own scam warnings, refund rules and the regulator to complain to.
Do this first
- Do not call a number from a search ad, social post or message. Use the numbers below or the help section of the official Alaska Airlines app or website.
- No airline needs you to pay with gift cards, move money to a "safe" account or install remote-access software. If someone asks, hang up.
- If you paid by card or bank transfer, call your bank's fraud line now.
- Keep your booking reference and any messages, then report using the routes below.
Alaska Airlines in United States
alaskaair.com- Reservations / pre-flight questions:1-800-252-7522 (1-800-ALASKAAIR)(24/7)
- Accessible services help:1-800-503-0101
- Group reservations (10+ passengers):1-800-445-4435
Official domains Alaska Airlines lists: alaskaair.com. A link or email address on any other domain is not from Alaska Airlines.
What Alaska Airlines says about scams: Alaska's newsroom says scam sites pay search engines to appear when you search 'Alaska Airlines', and some pose as Alaska reservation agents; unless the caller ID is 1-800-252-7522 or 1-800-ALASKAAIR you are not speaking with Alaska. Alaska says it never asks guests for personal information such as password credentials. Scammers may change the email on your account, keep refunds, or send fake confirmations.
Report a scam or fraud: Contact your bank to dispute charges, protect your identity, and report to the US FTC (reportfraud.ftc.gov). Alaska's official help centre is alaskaair.com/content/about-us/help-contact.
US DOT refund rules: Refund entitlement for airline-cancelled or significantly changed flights; 24-hour cancellation for tickets bought 7+ days ahead. (source)
- Unless the caller ID is 1-800-252-7522 or 1-800-ALASKAAIR, you are not talking to an Alaska agent.
- Alaska says it never asks for personal information such as account passwords.
- Alaska has eliminated change fees; sites charging 'Alaska change fees' are not charging for Alaska.
If Alaska Airlines won’t help:
US Department of Transportation, Office of Aviation Consumer Protection: File with Alaska first (alaskaair.com/feedback; Alaska Airlines, P.O. Box 68900, Seattle WA 98168, Attn: Customer Relations, per DOT's archived airline-contacts page), then with DOT.
Checked on Alaska Airlines’s own pages on 30 October 2026. Support routes change, so if something has moved, use the help section in the official app or website and tell us. See every company in Travel and Delivery Scam Help, and report the crime to the police via the cyber agencies directory.