Air France: Official Contacts and How to Report a Scam
Fake airline support numbers on search ads and social media take real money. Here is what Air France officially publishes: contact numbers, the domains it uses, its own scam warnings, refund rules and the regulator to complain to.
Do this first
- Do not call a number from a search ad, social post or message. Use the numbers below or the help section of the official Air France app or website.
- No airline needs you to pay with gift cards, move money to a "safe" account or install remote-access software. If someone asks, hang up.
- If you paid by card or bank transfer, call your bank's fraud line now.
- Keep your booking reference and any messages, then report using the routes below.
Air France in United States
airfrance.us- US toll-free line for flight status and baggage:+1 800 237 2747 (800-237-2747)
Official domains Air France lists: airfrance.us. A link or email address on any other domain is not from Air France.
Report a scam or fraud: Not stated on the US customer commitment page.
Air France customer commitment (US): Refund within 24 hours of purchase for US flights booked on airfrance.us; prompt refunds for tickets, ancillary and baggage fees when required; travel credit valid 5 years. (source)
If Air France won’t help:
US Department of Transportation, Office of Aviation Consumer Protection: For flights to/from the US file with Air France first, then with DOT.
Not listed here
We couldn’t confirm Air France’s contact details on its official site for: France. Use the help section inside the official app or website rather than any number found online.
Checked on Air France’s own pages on 30 October 2026. Support routes change, so if something has moved, use the help section in the official app or website and tell us. See every company in Travel and Delivery Scam Help, and report the crime to the police via the cyber agencies directory.