How to Report Cybercrime and Online Fraud in Jersey (2026)
Scammed or hacked in Jersey? Who to call (999 and the States of Jersey Police), how the Jersey Cyber Security Centre helps, and how to try to get your money back.
Jersey is a British Crown Dependency, not part of the United Kingdom, so if you are scammed or hacked here you do not report to UK Action Fraud. You report to the States of Jersey Police, and the island has its own cyber centre, regulator and laws. This guide shows you exactly who to contact, how to preserve evidence, and how to try to get your money back. Act fast: the sooner you tell your bank, the better your odds.
Primary sources: Government of Jersey: reporting crime · Jersey Cyber Security Centre · Jersey Financial Services Commission · Jersey Fraud Prevention Forum
On this page
First: stop the loss
- Contact your bank or card issuer immediately. If you sent money or shared card details, call the number on your card or statement, report the fraud, and ask them to stop or recall the payment and freeze the account. For card payments, ask about a chargeback. Our chargeback guide explains how.
- Stop all contact with the scammer. Never send more money to "release", "verify" or "unlock" funds. That is the scam. Block the number, email and account.
- Secure your accounts. Change passwords, sign out other devices and turn on two-step verification, starting with email and online banking. If you clicked a link, see what to do after clicking a phishing link.
- Keep evidence: emails, texts, payment references, names, numbers and account details. You will need them to report and to claim.
Who to report to
- Emergency or a crime in progress: call 999 (or 112).
- Fraud and scams: report to the States of Jersey Police on 01534 612612, or online through the force's reporting form. Ask for a reference for your bank or insurance claim.
- A cyber attack, hacking or phishing: report to the Jersey Cyber Security Centre (JCSC), the island's national cyber centre, at jcsc.je or [email protected], and forward suspicious emails to [email protected]. Note the JCSC has no enforcement powers and does not pass reports to the police, so if a crime or a loss is involved you must also report to the States of Jersey Police.
- Investment scams or unregistered firms: check and report through the Jersey Financial Services Commission.
Reporting does not by itself return your money, but it creates an official record and feeds local intelligence. Report even if you did not lose money, because the information still helps stop the next victim.
Getting your money back
Jersey uses pound sterling (its own Jersey pound notes circulate at par with GBP). How you paid decides your options, and speed is everything.
| How you paid | What to do |
|---|---|
| Bank transfer | Call your bank within minutes to try to stop or recall the payment. Ask whether it will reimburse you; many banks operating in Jersey apply fraud-reimbursement standards similar to the UK, but you must ask and claim. |
| Debit or credit card | Ask your card issuer for a chargeback and dispute the transaction in writing. Card payments carry the strongest protection. |
| Crypto, cash app or gift cards | Rarely recoverable. Report to the platform and the police at once, and beware "recovery agents" who contact you, that is usually a second scam. |
The UK's mandatory bank-transfer reimbursement rules apply to UK payment firms, not automatically to Jersey, so do not assume an automatic refund. Report to the police, claim from your bank, and escalate a refused claim through your bank's complaints process.
Scams that hit Jersey
The Jersey Fraud Prevention Forum and the JFSC have warned repeatedly about:
- Fake and cloned investment firms that mimic real regulated companies, often promoted through social-media adverts with fabricated celebrity endorsements and "limited time" pressure.
- Business email and invoice fraud, where a hacked or spoofed email diverts a payment to a criminal's account. Confirm any change of bank details by phone using a trusted number.
- Impersonation calls and texts claiming to be your bank, the police or a government office, pressuring you to move money to a "safe account" or share a one-time code. Real institutions never do this.
Reported fraud losses in Jersey ran into the millions in 2025, a multi-year high. For how these attacks work, see our explainer on how phishing works and how to stop it.
The law and your data
Computer offences in Jersey, such as unauthorised access to a computer and data interference, are dealt with under the Computer Misuse (Jersey) Law 1995. A new Cyber Security (Jersey) Law, putting the JCSC on a statutory footing, has been adopted and is being brought into force. Your personal data is protected by the Data Protection (Jersey) Law 2018, regulated by the Jersey Office of the Information Commissioner, which can investigate and fine organisations that mishandle your information.
FAQ
Can I report to UK Action Fraud from Jersey?
No. Jersey is a Crown Dependency with its own police and laws. Report fraud to the States of Jersey Police on 01534 612612, and cyber incidents to the Jersey Cyber Security Centre.
My email or social media was hacked. Who do I tell?
Secure the account first: change the password, sign out other devices and turn on two-step verification. Report the incident to the JCSC, and to the States of Jersey Police if money, identity or business communications were affected.
I only got a suspicious message and lost nothing. Should I still report?
Yes. Forward suspicious emails to [email protected] and report scam texts and calls to the police. It helps them warn others and track offenders.
Sources: Government of Jersey (reporting crime) · States of Jersey Police · Jersey Cyber Security Centre · Jersey Financial Services Commission · Computer Misuse (Jersey) Law 1995 · Jersey Office of the Information Commissioner
If you have been targeted, you are not alone. See our country-by-country cybercrime help hub for step-by-step reporting and recovery guides.