MobilePay Fraud: How to Report It and Stop the Money
If you sent money to a scammer through MobilePay, or money left your MobilePay account without your permission, contact MobilePay straight away and ask them to block the receiving account. Wallet money moves fast, so the first minutes matter most.
Do this first
- Call MobilePay’s official line below, or use help inside the official MobilePay app. Never use a number from a text, a caller or a search result.
- Give them the transaction ID, the amount, the time and the number or account you paid, and ask them to block it.
- Change your PIN and password if anyone may know them. MobilePay will never ask for your PIN or a one-time code.
- Report it to the police too: see who handles cybercrime in Denmark, and keep screenshots of every message and payment.
Official MobilePay fraud contacts
MobilePay (Vipps MobilePay)
Mobile moneyEmail: [email protected]
Know this about Denmark
- Nets, the Danish card-blocking service, answers 24 hours a day on 44 89 29 29 if you cannot reach your bank.
If MobilePay won’t help
Det Finansielle Ankenævn (Financial Complaints Board)
Disputes with your bank or payment provider after it has rejected your complaint.
Complain using the online form on fanke.dk. The fee is DKK 300, refunded if you win fully or partly, withdraw, or the board cannot take the case.
Official websiteForbrugerombudsmanden (Consumer Ombudsman)
Explains your rights when you dispute an unauthorised payment.
Official websiteReport it to the police too
Cybercrime agencies in Denmark lists who to report to, and our step-by-step guide covers the rest: How to Report Cybercrime and Online Fraud in Denmark (2026).
These contacts were read on MobilePay’s own website on 3 October 2026. If a number has changed, use the one in the official app and tell us. Banks and other providers in Denmark are in Bank Fraud Help: Denmark, and every wallet is in Mobile Wallet Fraud Help.