Denmark: How to Report Bank Fraud
If money left your account without your permission, or you were tricked into sending it, contact your bank or payment provider straight away. The faster they hear from you, the better the chance of stopping or recovering the money. Below are the official fraud and card lines for 5 providers in Denmark.
Do this first
- Call your bank’s fraud or card line now. Use a number from this page, the back of your card, or your bank’s official app. Never use a number from a text, an email, a caller or a search ad.
- Block your card or freeze your account in the app if you can, and change your online banking password.
- Ask the bank for a reference number, and write down the time you reported it.
- Report it to the police as well: see who handles cybercrime in Denmark.
- Keep everything: messages, call logs, screenshots and transaction IDs. Your bank will never ask for your PIN, password or a one-time code.
Know this about Denmark
- Nets, the Danish card-blocking service, answers 24 hours a day on 44 89 29 29 if you cannot reach your bank.
Bank and payment fraud lines
Danske Bank
Bank- Block card (also works from abroad):+45 70 123 456(24/7)
App or online: Mobile bank: Kort › choose card › 'Spær kort midlertidigt'. Netbank: Kort og valuta › Kortoversigt › 'Spær kort'.
Nordea Danmark
BankApp or online: Mobile bank: block the card under Kort, or use 'Hjælp' to message or call the bank.
Jyske Bank
BankApp or online: Net or mobile bank: Kort › choose card › 'Spær kort' in the 'Sikkerhed' box › confirm.
Email: [email protected]
Nykredit (incl. Spar Nord brand)
BankApp or online: Mobile bank: Kort › choose card › 'Spær kort'. Netbank: 'Konti og kort' › Kort › choose card › 'Spær'.
MobilePay (Vipps MobilePay)
Mobile moneyEmail: [email protected]
If your bank won’t help
Det Finansielle Ankenævn (Financial Complaints Board)
Disputes with your bank or payment provider after it has rejected your complaint.
Complain using the online form on fanke.dk. The fee is DKK 300, refunded if you win fully or partly, withdraw, or the board cannot take the case.
Official websiteForbrugerombudsmanden (Consumer Ombudsman)
Explains your rights when you dispute an unauthorised payment.
Official websiteYour rights
- Danish Payments Act (lov om betalinger), §§ 97-100. Your bank must refund an unauthorised payment straight away, and no later than the end of the next business day after you object. You may have to pay up to DKK 375 if your PIN or other security code was used, up to DKK 8,000 in some further cases, and more only for gross negligence or fraud. Object within 13 months of the debit. Source
Report it to the police too
Banks often ask for a police report before they investigate. Cybercrime agencies in Denmark lists who to report to, and our step-by-step guide covers the rest: How to Report Cybercrime and Online Fraud in Denmark (2026).
Every number on this page was read on the provider’s or regulator’s own website on 3 October 2026. Banks change numbers, so if one doesn’t work, use the number on your card or in the official app, and tell us so we can fix it. See every country in the Bank Fraud Help directory.