How Police Request Data from Yubo
Police and government officials send lawful requests to Yubo through its law-enforcement portal or its legal-process email. The details below are taken from Yubo's own published guidelines.
Ministry of Cyber Affairs is not Yubo and cannot create or reset portal accounts, pass on requests or release data. Contact Yubo directly. Is this your company? Request a correction.
Where to send the request
| Portal | app.kodexglobal.com Law enforcement agencies: all requests must be submitted through the Kodex portal, selecting "Yubo" as the platform; the guide says it generally will not share data by email, phone or other means. |
|---|---|
| [email protected] | |
| Postal address | Twelve-App, 59 rue de Ponthieu, Bureau 562, 75008 Paris, France (stated as the operating company address; requests must be addressed to the legal entity "Twelve-App" and specify the Yubo platform; submission is via Kodex, not post) |
| Legal entity | Twelve-App (France), 59 rue de Ponthieu, Bureau 562, 75008 Paris |
| Official guidelines | yubo.live |
| Transparency report | yubo.live |
Check before you send
- [email protected] is for problems accessing the Kodex portal, not a place to send requests.
Emergency requests
Yubo may respond directly and rapidly to law enforcement requests in cases of imminent danger (threats to life, health or freedom, imminent attacks, crimes involving minors, confirmed criminal activity on the platform); the requester must justify the urgency and it is assessed case by case. Contact: Via the Kodex portal; [email protected] is for problems accessing Kodex.
What Yubo says about legal process
- Legal process. Requests need a subpoena, search warrant or court order from a recognised authority, naming the agency, an official email and date, the offence and legal provision, specific data types, users and a date range; blanket or vague requests are not processed. Content data is excluded by default unless explicitly requested and legally justified. Account identification needs a username (most reliable), phone number or email.
- Requests from other countries. Agencies outside France should use MLAT or letters rogatory; Yubo may cooperate directly if the request follows a proactive Yubo report or in urgent situations (imminent danger, crimes involving minors, dangerous threats) where the requester justifies the emergency.
- Preservation. Preservation requests from recognised law enforcement are accepted: must be officially issued and specify the account identifier(s) and data type; data is preserved for a limited time (period not stated) and deleted if no formal request follows. Preservation is not disclosure.
- Notifying the user. Twelve-App may be required to notify users before disclosure unless prohibited by law, prejudicial to an investigation (e.g. child safety, terrorism) or risky for individuals; the requesting agency must say whether the user must be notified.
Sources
Contacts were read on Yubo’s own pages and checked on 17 October 2026; companies change them, so confirm on the official page before serving process. This page is general information, not legal advice. See also: all online services, LERS portal guides and police data requests by country.