Law Enforcement Resources · Payments and money transfer
How Police Request Data from Western Union
Police and government officials send lawful requests to Western Union through a legal-process email address. The details below are taken from Western Union's own published guidelines.
Ministry of Cyber Affairs is not Western Union and cannot create or reset portal accounts, pass on requests or release data. Contact Western Union directly. Is this your company? Request a correction.
Where to send the request
| [email protected] | |
| Postal address | Western Union Financial Services, Inc., Custodian of Records, Subpoena Manager - HQ 9, 7001 E Belleview Ave, Denver, CO 80237 |
| Legal entity | Western Union Financial Services, Inc. (US law enforcement); Western Union Financial Services (Canada), Inc. has separate instructions |
| Official guidelines | westernunion.com |
Check before you send
- Western Union's current instructions are dated March 2024, and its older guides use different addresses that are now out of date.
What Western Union says about legal process
- Legal process. U.S. law enforcement subpoenas, court orders and search warrants for money transfer or money order records must name 'Western Union Financial Services, Inc.' and may be emailed as a signed PDF or mailed; fax is not accepted. Money orders generally need the 11-digit money order number. Typical response about 30 days.
- Requests from other countries. The US instructions apply to U.S. law enforcement only; Canadian agencies have a separate document for Western Union Financial Services (Canada), Inc. No general international route found on the page.
Sources
Contacts were read on Western Union’s own pages and checked on 17 October 2026; companies change them, so confirm on the official page before serving process. This page is general information, not legal advice. See also: all online services, LERS portal guides and police data requests by country.