How Police Request Data from WeChat
Police and government officials send lawful requests to WeChat through a legal-process email address. The details below are taken from WeChat's own published guidelines.
Ministry of Cyber Affairs is not WeChat and cannot create or reset portal accounts, pass on requests or release data. Contact WeChat directly. Is this your company? Request a correction.
Where to send the request
| [email protected] | |
| Legal entity | WeChat International Pte. Ltd. |
| Official guidelines | wechat.com |
Check before you send
- The guidelines page was last modified on 15 October 2019. Confirm the contact before relying on it.
Emergency requests
Email the Emergency Disclosure Request Form (imminent risk of death, serious physical injury or any risk of harm to a child); reviewed case by case. Contact: [email protected]
What WeChat says about legal process
- Legal process. Written requests under applicable law (valid search warrant, subpoena or other legal process) using the Legal Process Request Form, identifying the authority, contact, user, data sought and legal basis; subject line must be 'Law Enforcement Agency Disclosure Request'.
- Requests from other countries. Foreign government requests must go via a Mutual Legal Assistance Treaty or similar arrangement, with Singapore government approval and documentation of that approval.
- Preservation. Preservation requests use the preservation form on law enforcement letterhead, signed, with a statement of steps being taken to obtain legal process; preserved data may be deleted if no formal request follows before the preservation period ends (period not stated).
- Notifying the user. WeChat may notify users before disclosure unless prohibited by law or legal process, or notice may create imminent serious danger; withholding notice requires a court order or legal process that expressly prohibits it.
Sources
Contacts were read on WeChat’s own pages and checked on 17 October 2026; companies change them, so confirm on the official page before serving process. This page is general information, not legal advice. See also: all online services, LERS portal guides and police data requests by country.