How Police Request Data from TextNow

Emergency requests

Download the Emergency Disclosure Request Form, complete it in full following the procedure on its first page, and email it to [email protected] with the subject line 'EMERGENCY DISCLOSURE REQUEST'. 'Emergency' means imminent harm to a child or risk of death or serious physical injury; the Abuse Team reviews case by case and may disclose basic account information (email, name if entered, IP address information). Contact: [email protected]

What TextNow says about legal process

• Legal process. TextNow discloses user data on a valid legal order (subpoena, search warrant, production order etc.) from a court, person or body with jurisdiction in Canada or the United States; orders must be addressed to TextNow, Inc., identify a TextNow number, username or email, list the data and dates/time zone, be signed and dated with a due date and an official agency email for the officer. Records are delivered electronically (for example CSV); message content only if stated in the authorized order; no fax orders.
• Requests from other countries. International legal requests must be processed via MLAT; US law enforcement agencies are exempt from the MLAT process.
• Preservation. TextNow voluntarily preserves records for 90 days pending a valid order, on a preservation request (Local & State or Federal form) submitted through the Law Enforcement Portal; extensions must be requested and the agency must track the 90-day deadline.

Sources

• help.textnow.com/hc/en-us/articles/360052815653-Submitting-Orders-Requests-To-TextNow
• help.textnow.com/hc/en-us/articles/360052815813-Emergency-Disclosure-Process
• help.textnow.com/hc/en-us/articles/360052060754-Preservation-Requests