How Police Request Data from Proton (Proton Mail)
Police and government officials send lawful requests to Proton (Proton Mail) through a legal-process email address. The details below are taken from Proton (Proton Mail)'s own published guidelines.
Ministry of Cyber Affairs is not Proton (Proton Mail) and cannot create or reset portal accounts, pass on requests or release data. Contact Proton (Proton Mail) directly. Is this your company? Request a correction.
Where to send the request
| [email protected] | |
| Legal entity | Proton AG |
| Official guidelines | proton.me |
| Transparency report | proton.me |
Emergency requests
No separate emergency channel; the page says more critical cases are automatically given higher priority. Contact: [email protected]
What Proton (Proton Mail) says about legal process
- Legal process. Requests must identify the data with particularity and include the issuing authority's details, the specific Proton account (or Drive link) and a copy of the police report or court order (foreign or domestic).
- Requests from other countries. Foreign agencies should email [email protected] first; Proton may redirect to competent Swiss authorities (MLAT or police cooperation) and will not release data directly after contact; data is always transmitted through Swiss authorities.
- Preservation. Proton may help preserve data if it believes a request will be validated by Swiss authorities (e.g. in ransomware cases, records of which victims contacted a suspect).
- Notifying the user. Swiss law requires users be notified when an authority requests their private data for criminal proceedings; notice can be delayed where law or a court order prohibits it or notice risks harm.
Sources
Contacts were read on Proton (Proton Mail)’s own pages and checked on 17 October 2026; companies change them, so confirm on the official page before serving process. This page is general information, not legal advice. See also: all online services, LERS portal guides and police data requests by country.