How Police Request Data from Imo
Police and government officials send lawful requests to Imo through a legal-process email address. The details below are taken from Imo's own published guidelines.
Ministry of Cyber Affairs is not Imo and cannot create or reset portal accounts, pass on requests or release data. Contact Imo directly. Is this your company? Request a correction.
Where to send the request
| [email protected] | |
| Postal address | PageBites, Inc., Compliance Department, Custodian of Records, 3000 El Camino Real, Suite 5-300, Palo Alto, California 94306 |
| Legal entity | PageBites, Inc. |
| Official guidelines | imo.im |
Emergency requests
Law enforcement submits the Emergency Disclosure Request Form (Annex 1 of the guidelines page); imo may voluntarily disclose at its discretion and responds case by case.
What Imo says about legal process
- Legal process. US agencies must follow US law; depending on the data sought a valid subpoena, court order or search warrant is required.
- Requests from other countries. Non-US agencies must typically use the MLAT or letters rogatory processes; imo may at its discretion provide limited non-content information.
- Preservation. US: preserved under 18 U.S.C. 2703(f) for 90 days, extendable another 90 days on a formal extension request. Non-US: at imo's discretion up to 90 days while MLAT/letters rogatory proceeds, one 90-day extension. Requests on letterhead, non-editable format, signed, with official return email.
- Notifying the user. imo's policy is to notify users of requests for their information before disclosure, with listed exceptions.
Sources
Contacts were read on Imo’s own pages and checked on 17 October 2026; companies change them, so confirm on the official page before serving process. This page is general information, not legal advice. See also: all online services, LERS portal guides and police data requests by country.