How Police Request Data from Google Pay (India)
Police and government officials send lawful requests to Google Pay (India) through its law-enforcement portal. The details below are taken from Google Pay (India)'s own published guidelines.
Ministry of Cyber Affairs is not Google Pay (India) and cannot create or reset portal accounts, pass on requests or release data. Contact Google Pay (India) directly. Is this your company? Request a correction.
Where to send the request
| Portal | lers.google.com Sworn law enforcement agents or other government officials authorised to issue legal process in connection with an official investigation (Google's Law Enforcement Request System: create an account, then submit, track and download responses). This is Google's generic portal for all Google services; no Google page says whether requests for Google Pay (India) data, which is provided by Google India Digital Services Private Limited, are handled through it. |
|---|---|
| Legal entity | Google India Digital Services Private Limited (provider of Google Pay to users resident in India, per the Google Pay India terms); Google's government-request policy says requests are answered by Google LLC (US) or Google Ireland Limited depending on the user's service provider |
| Official guidelines | policies.google.com |
| Transparency report | transparencyreport.google.com |
Emergency requests
Google may provide information to a government agency where it reasonably believes it can prevent someone dying or suffering serious physical harm (for example bomb threats, school shootings, kidnappings, suicide prevention, missing persons), still considered under applicable laws and Google's policies.
What Google Pay (India) says about legal process
- Legal process. For Google LLC the policy lists the US minimums: a subpoena for basic subscriber registration information and certain IP addresses, a court order for non-content records in criminal cases, and a search warrant for content of communications. For authorities outside the US, Google LLC may provide data only if consistent with US law, the law of the requesting country (same due process as for a local provider), Global Network Initiative norms and Google's policies. The policy page does not mention Google Pay or India specifically.
- Requests from other countries. Google LLC says it sometimes receives requests from authorities outside the US and may provide user information if consistent with US law (such as ECPA), the requesting country's law (same due process as for a local provider), international norms (GNI Principles) and Google's policies. Google's Transparency Report FAQ says verified government agencies submit requests through an online system (LERS). No India-specific or Google Pay-specific procedure is stated, and no page says how Google India Digital Services Private Limited handles requests.
- Notifying the user. Google emails the user account before disclosing information in response to a government request (the account administrator for managed accounts), unless legally prohibited; it may skip notice for disabled or hijacked accounts and in emergencies, giving notice later if the emergency has passed.
Sources
Contacts were read on Google Pay (India)’s own pages and checked on 17 October 2026; companies change them, so confirm on the official page before serving process. This page is general information, not legal advice. See also: all online services, LERS portal guides and police data requests by country.