How Police Request Data from Dropbox
Police and government officials send lawful requests to Dropbox through its law-enforcement portal. The details below are taken from Dropbox's own published guidelines.
Ministry of Cyber Affairs is not Dropbox and cannot create or reset portal accounts, pass on requests or release data. Contact Dropbox directly. Is this your company? Request a correction.
Where to send the request
| Portal | dropboxlegal.my.site.com Law enforcement / government (secure law enforcement submission site) |
|---|---|
| Legal entity | Dropbox, Inc.; Dropbox International Unlimited Company (Ireland) |
| Official guidelines | safety.dropbox.com |
| Transparency report | help.dropbox.com |
Check before you send
- Requests go through Dropbox's submission site. [email protected] is for policy questions only, not for sending legal process.
Emergency requests
Submit through the secure law enforcement submission site; disclosure limited to information that would help prevent the imminent harm. Contact: https://dropboxlegal.my.site.com/s/public-request
What Dropbox says about legal process
- Legal process. Subpoena for basic subscriber records; 18 U.S.C. 2703(d) court order for other non-content usage records; search warrant for content including files and filenames.
- Requests from other countries. Requests to Dropbox International Unlimited Company (Ireland) need a valid search warrant or production order; for other countries an MLAT request, letter rogatory or other international process may be required.
- Preservation. Dropbox preserves a one-time snapshot of available user information for 90 days pending valid legal process.
- Notifying the user. Notifies users before disclosure unless law prohibits it or notice could endanger someone; non-disclosure orders must be for a specific period.
Sources
Contacts were read on Dropbox’s own pages and checked on 17 October 2026; companies change them, so confirm on the official page before serving process. This page is general information, not legal advice. See also: all online services, LERS portal guides and police data requests by country.