How Police Request Data from DigitalOcean
Police and government officials send lawful requests to DigitalOcean through its law-enforcement portal. The details below are taken from DigitalOcean's own published guidelines.
Ministry of Cyber Affairs is not DigitalOcean and cannot create or reset portal accounts, pass on requests or release data. Contact DigitalOcean directly. Is this your company? Request a correction.
Where to send the request
| Portal | app.kodexglobal.com Law enforcement (page states requests include issuing authority, agent name and badge/ID, official email and phone) |
|---|---|
| Legal entity | DigitalOcean, LLC |
| Official guidelines | digitalocean.com |
| Transparency report | digitalocean.com |
Emergency requests
Submit through the portal with all available information; disclosure without subpoena or warrant only where DigitalOcean believes it is necessary to prevent death or serious physical harm to an identifiable victim. Contact: https://app.kodexglobal.com/digitalocean/signin
What DigitalOcean says about legal process
- Legal process. Subpoena for registration details (name, phone, email, creation IP, address, PayPal/Stripe transaction info); ECPA 2703(d) court order for access logs and account settings; search warrant for VM content and support communications.
- Requests from other countries. Requests must come via a United States court, an MLAT through the enforcement agency, or a foreign government order covered by an 18 U.S.C. 2523 executive agreement.
- Preservation. Honors 18 U.S.C. 2703(f) preservation requests; data kept offline up to 90 days with one renewable 90-day extension; must specify subscriber/account info or server content data.
- Notifying the user. Notifies affected users at their verified email with a copy of the process unless prohibited by law or court order; users get 7 calendar days to object and nothing is released while an objection is pending.
Sources
Contacts were read on DigitalOcean’s own pages and checked on 17 October 2026; companies change them, so confirm on the official page before serving process. This page is general information, not legal advice. See also: all online services, LERS portal guides and police data requests by country.