How Police Request Data from Booking.com
Police and government officials send lawful requests to Booking.com through its law-enforcement portal. The details below are taken from Booking.com's own published guidelines.
Ministry of Cyber Affairs is not Booking.com and cannot create or reset portal accounts, pass on requests or release data. Contact Booking.com directly. Is this your company? Request a correction.
Where to send the request
| Portal | authorityportal.booking.com Duly authorized representatives of law enforcement and other agencies and authorities |
|---|---|
| Postal address | Booking.com B.V., Oosterdokskade 163, 1011 DL Amsterdam, Netherlands (the registered address; the guidelines say every request must be addressed to Booking.com B.V. at this address, submitted as a PDF through the authority portal) |
| Legal entity | Booking.com B.V., Amsterdam, the Netherlands |
| Official guidelines | booking.service-now.com |
Emergency requests
Booking.com B.V. may depart from its normal procedure for urgent cases involving an imminent threat of harm (terrorist act, imminent threat or serious harm to a person, death, missing person, minor): mark the request 'Emergency Request' addressed to Booking.com B.V. with a reference number, the nature of the emergency and how the data would prevent harm, plus the data subject's emails, names, aliases and phone numbers; for missing persons or imminent threats only the most recent data is provided, and older data is treated as an investigation needing MLAT. The page does not name a separate emergency channel.
What Booking.com says about legal process
- Legal process. Requests must be a typed PDF addressed to Booking.com B.V., with officer and department name, full contact details, clear legal basis, reference number, deadline and the signature of the officer and/or prosecutor; vague or overly broad requests, or those without a valid legal basis, are rejected. Dutch authorities must state the legal ground (for example art. 126nc or 126nd Sv). Law enforcement data requests cannot be used as evidence in court unless obtained through a judicial process such as MLAT.
- Requests from other countries. Requests from foreign (non-Dutch) law enforcement are not legally binding unless received through the MLAT procedure via the Dutch authorities, even where Booking.com has a local entity in the requester's country (stated as 'Government & Law Enforcement outside the Netherlands'); Booking.com B.V. is the records custodian for all customer and accommodation-partner data worldwide.
- Preservation. Submit preservation requests through the authority account on the portal, with the customer's email address, or full name and phone number; Booking.com B.V. preserves a one-time pull of existing customer data for 90 days, then archives it.
- Notifying the user. Booking.com B.V. reserves the right to notify customers or accommodations when their data is sought by law enforcement or another governmental entity, except where notice is prohibited by law.
Sources
Contacts were read on Booking.com’s own pages and checked on 17 October 2026; companies change them, so confirm on the official page before serving process. This page is general information, not legal advice. See also: all online services, LERS portal guides and police data requests by country.