Law Enforcement Resources · Phone and VoIP

How Police Request Data from Bandwidth

Police and government officials send lawful requests to Bandwidth through a legal-process email address. The details below are taken from Bandwidth's own published guidelines.

Ministry of Cyber Affairs is not Bandwidth and cannot create or reset portal accounts, pass on requests or release data. Contact Bandwidth directly. Is this your company? Request a correction.

Where to send the request

Email	[email protected] (US/Canada); [email protected] (all other countries)
Postal address	Bandwidth Inc., Attn: Custodian of Records, 2230 Bandmate Way, Raleigh, NC 27607 USA
Legal entity	Bandwidth Inc. (also accepts service for Bandwidth.com CLEC, LLC; guide also covers Voxbone, S.A.)
Official guidelines	bandwidth.com

Emergency requests

For a declared exigent circumstance under your own agency's guidelines, email [email protected] with the word 'exigent' in the subject line, with agency contact details, the target number (XXX-XXX-XXXX), dates sought and whether calls, texts or both. Exigent requests must be in writing; verbal requests are not honoured. Bandwidth is a VoIP provider, so there is no native GPS or cell-site location data. Contact: [email protected]

What Bandwidth says about legal process

Legal process. Bandwidth is mainly a wholesale provider, so the wholesale customer of record is usually the right entity to serve; Bandwidth will informally verify target numbers by email and give the wholesale customer's contact details. Formal subpoenas, court orders, warrants or other process are emailed to [email protected] (one process per email) or served at the address above; lawful-intercept (CALEA) orders go to the same mailbox. Non-US agencies email a valid enforceable legal process from a registered government/LE email domain.
Requests from other countries. Agencies outside the US and Canada email [email protected] with enforceable legal process, authorized-officer details, the number and the time period; requests must be in writing.

Sources

Contacts were read on Bandwidth’s own pages and checked on 17 October 2026; companies change them, so confirm on the official page before serving process. This page is general information, not legal advice. See also: all online services, LERS portal guides and police data requests by country.