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Law Enforcement Resources · Payments and money transfer

How Police Request Data from Amazon Pay (India)

Amazon Pay (India) does not publish a dedicated law-enforcement contact. Below is what its own pages say about legal process, and where an officer can start.

Ministry of Cyber Affairs is not Amazon Pay (India) and cannot create or reset portal accounts, pass on requests or release data. Contact Amazon Pay (India) directly. Is this your company? Request a correction.

No police contact published

We checked Amazon Pay (India)’s official legal, privacy and help pages on 17 October 2026 and found no address, portal or email for law-enforcement requests. The closest official channel it publishes: Amazon Pay (India) Private Limited publishes no law-enforcement contact. Grievance page (amazon.in nodeId 202134240): Level 1 Customer Support 1800-1200-1571; Level 2 Grievance Officer [email protected]; Level 3 Nodal Officer [email protected]; merchant matters [email protected], [email protected], [email protected]; unauthorised Amazon Pay Wallet transactions helpline 180012001637; postal address Amazon Pay (India) Private Limited, Sattva Horizon, Survey No. 6/1 and 7/1, Vinayak Nagar, Kattigenahalli, Venkatala Village, Yelahanka Hobli, Bengaluru 560064. These are customer and merchant grievance contacts, not a law-enforcement intake. Amazon's global law-enforcement guidelines (Amazon.com and AWS) route non-US agencies to MLAT or letters rogatory.

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Check before you send

  • The linked guidelines are Amazon's global law-enforcement guidelines and do not name Amazon Pay. Amazon's request portal lists six countries (US, Canada, Japan, Australia, Mexico, Brazil), not India, and Amazon says other agencies must use mutual legal assistance. Amazon Pay (India) publishes no law-enforcement contact of its own.

Emergency requests

Amazon's global law-enforcement guidelines, which are written for Amazon.com and Amazon Web Services and do not name Amazon Pay or Amazon Pay (India) Private Limited, say: Amazon may respond immediately to urgent requests involving a threat to public safety or risk of harm to any person, submitted through ALERT's emergency request button. ALERT's emergency form lists only the United States, Canada, Japan, Australia, Mexico and Brazil; agencies in other countries are told to complete Amazon's Emergency Law Enforcement Information Request Form and email it to [email protected] with 'EMERGENCY REQUEST' in the subject line. Whether this covers Amazon Pay (India) data is not stated.

What Amazon Pay (India) says about legal process

  • Legal process. Amazon's global law-enforcement guidelines, which are written for Amazon.com and Amazon Web Services and do not name Amazon Pay or Amazon Pay (India) Private Limited, say: customer information is released only on a valid and binding legal demand properly served; non-content information (basic subscriber information, certain retail purchase history, AWS usage) only on valid and binding subpoenas or other binding demands; content not on subpoenas, but non-content and content may be produced on valid and binding search warrants; Amazon may assist fraud investigations, including with certain non-content information without a subpoena, and may seek cost reimbursement. Amazon Pay's own India privacy notice (Amazon Pay (India) Private Limited and Amazon Finance India Private Limited) says it may be required to share information with government authorities and agencies for verification of identity or for prevention, detection or investigation, including of cyber incidents, prosecution and punishment of offences, and releases information when it believes release is appropriate to comply with the law.
  • Requests from other countries. Amazon's global law-enforcement guidelines, which are written for Amazon.com and Amazon Web Services and do not name Amazon Pay or Amazon Pay (India) Private Limited, say: a non-US law-enforcement agency must work through legal and diplomatic channels in its jurisdiction, including MLATs or letters rogatory, and such requests may be made to the US Department of Justice Office of International Affairs. ALERT account registration offers only the United States, Canada, Japan, Australia, Mexico and Brazil. No Amazon page describes how Indian agencies should request Amazon Pay (India) data.
  • Preservation. Amazon's global law-enforcement guidelines, which are written for Amazon.com and Amazon Web Services and do not name Amazon Pay or Amazon Pay (India) Private Limited, say: upon receipt of a lawful and binding request, Amazon will preserve requested information for up to 90 days.
  • Notifying the user. Amazon's global law-enforcement guidelines, which are written for Amazon.com and Amazon Web Services and do not name Amazon Pay or Amazon Pay (India) Private Limited, say: unless prohibited or there is a clear indication of illegal conduct in connection with use of Amazon products or services, Amazon notifies customers before disclosing content information.

Sources

Contacts were read on Amazon Pay (India)’s own pages and checked on 17 October 2026; companies change them, so confirm on the official page before serving process. This page is general information, not legal advice. See also: all online services, LERS portal guides and police data requests by country.