How Police Request Data from Airbnb
Police and government officials send lawful requests to Airbnb through its law-enforcement portal or its legal-process email. The details below are taken from Airbnb's own published guidelines.
Ministry of Cyber Affairs is not Airbnb and cannot create or reset portal accounts, pass on requests or release data. Contact Airbnb directly. Is this your company? Request a correction.
Where to send the request
| Portal | app.kodexglobal.com Law enforcement officials making lawful requests; Airbnb requires all Law Enforcement Requests to go through the Law Enforcement Portal |
|---|---|
| [email protected] | |
| Postal address | US member data: Airbnb Inc., 888 Brannan Street, San Francisco, CA 94103. Airbnb Ireland UC and Airbnb Global Services Limited: 8 Hanover Quay, Dublin 2, Ireland. Airbnb Plataforma Digital Ltda: Rua Aspicuelta 422, conjunto 51, CEP 05433-010, Sao Paulo, Brazil. Airbnb Singapore Private Limited: 158 Cecil Street, #14-01, Singapore 069545. |
| Legal entity | Airbnb, Inc. (US members); Airbnb Ireland UC (most other members); Airbnb Global Services Limited (Japan); Airbnb Plataforma Digital Ltda (Brazil after 1 April 2022); Airbnb Singapore Private Limited (China) |
| Official guidelines | airbnb.com |
| Transparency report | airbnbcitizen.com |
Emergency requests
Submit via the portal's emergency request form (Airbnb responds 24/7); if the portal is inaccessible, email [email protected] with subject 'Emergency Disclosure Request' from an official government domain, which Airbnb will verify; Japan-based officials may fax +81 353233055. Contact: [email protected] / https://app.kodexglobal.com/airbnb/signin
What Airbnb says about legal process
- Legal process. US: basic subscriber records need a court-issued subpoena (18 USC 2703(c)(2)), other non-content records a 2703(d) court order, message content a search warrant; requests should be typed PDF on letterhead, signed and stamped, and not overly broad.
- Requests from other countries. Non-US officials use the Guidelines for International Law Enforcement and direct requests to the Airbnb entity that is data controller for the member's jurisdiction; Airbnb may require MLAT or another cross-border process.
- Preservation. Airbnb may preserve records pending legal process as a one-time snapshot of the account at receipt, not ongoing monitoring, and may reject preservation requests for any reason.
- Notifying the user. Airbnb generally notifies affected members of valid requests unless law or a court order prohibits it or it judges notice futile or risky; officials can indicate in the portal that notice should not be given.
Sources
Contacts were read on Airbnb’s own pages and checked on 17 October 2026; companies change them, so confirm on the official page before serving process. This page is general information, not legal advice. See also: all online services, LERS portal guides and police data requests by country.