Law Enforcement Resources · Payments and money transfer
How Police Request Data from Adyen
Police and government officials send lawful requests to Adyen through a legal-process email address. The details below are taken from Adyen's own published guidelines.
Ministry of Cyber Affairs is not Adyen and cannot create or reset portal accounts, pass on requests or release data. Contact Adyen directly. Is this your company? Request a correction.
Where to send the request
| [email protected] (scan of Dutch-authority requests and emergencies, per the Adyen help article); [email protected] (US law enforcement requests, per Adyen's US legal orders page) | |
| Postal address | Adyen N.V., Simon Carmiggelstraat 6-50, 1011 DJ Amsterdam (Dutch authorities); Attn: Adyen Legal, 505 Brannan St., San Francisco, CA 94107 (US law enforcement requests) |
| Legal entity | Adyen N.V. (US requests: Adyen N.V., San Francisco Branch) |
| Official guidelines | help.adyen.com |
Emergency requests
In case of an emergency, contact Adyen N.V. via [email protected]. Contact: [email protected]
What Adyen says about legal process
- Legal process. Requests must be legally binding for Adyen N.V., in formal writing addressed to Adyen N.V., with the legal basis, a description of the person or entity, details to retrieve the payments (preferably the 16-digit Adyen Payment Reference), the issuing authority's name and signature, the officer's badge or ID number, email and direct number, the data and period sought, and the expected response period. Adyen support teams will not disclose information by phone or email outside this process. US requests are addressed to Adyen N.V. (San Francisco Branch), must be sent electronically ([email protected]) unless law requires otherwise, should allow at least 4 weeks, and requests addressed to the wrong Adyen entity are not processed until the error is corrected.
- Requests from other countries. Non-Dutch authorities without a judicial order must go through their local Mutual Legal Assistance authority (authenticated and validated via Interpol or Europol); with a judicial order, submit to the Netherlands' LIRC (Landelijk Internationaal Rechtshulp Centrum), Postbus 100, 3970 AC Driebergen, The Netherlands. US legal orders go to Adyen N.V. (San Francisco Branch).
- Notifying the user. Adyen N.V. reserves the right to notify its customers or partners when their data is sought, except where notice is prohibited by law (the authority must say so at the time of the request).
Sources
Contacts were read on Adyen’s own pages and checked on 17 October 2026; companies change them, so confirm on the official page before serving process. This page is general information, not legal advice. See also: all online services, LERS portal guides and police data requests by country.