How to Report Cybercrime and Online Fraud in Denmark (2026)
Scammed or hacked in Denmark? Who to call (112, police on 114), how to report to the police and SAMSIK, and how to try to get your money back.
Denmark runs much of daily life, including banking, through MitID, the national digital identity system. That convenience is exactly what scammers exploit: a wave of phishing and smishing messages impersonating MitID, banks and public authorities tries to trick people into handing over login codes in the moment of confusion. If you have been scammed or hacked in Denmark, this guide shows you exactly who to contact, how to preserve evidence, and how to try to get your money back. Act fast: the sooner you tell your bank, the better your odds.
Primary sources: Politi.dk: report digital crime · SikkerDigital.dk (SAMSIK, for citizens) · Finanstilsynet · Datatilsynet
On this page
First: stop the loss
- Contact your bank or card issuer immediately. If you sent money or shared card details or a MitID code, call the number on your card or statement, report the fraud, and ask them to stop or recall the payment and freeze the account. For card payments, ask about a chargeback. Our chargeback guide explains how.
- Stop all contact with the scammer. Never send more money to "release" or "verify" funds, and never share a MitID code or install remote-access software a caller asks for. That is the scam. Block the number, email and account.
- Secure your accounts by changing passwords, signing out other devices and turning on two-step verification. If you clicked a link, see what to do after clicking a phishing link.
- Keep evidence: emails, texts, payment references, names, numbers and account details.
Who to report to
- Emergency or a crime in progress: call 112.
- Fraud and other digital crime: report to the police on 114, in person at a police station, or online through the digital crime reporting page on politi.dk, which you can log into with MitID. Ask for a case number for any bank or insurance claim.
- A phishing message, hacked account or other cyber concern: use the citizen channel run by SAMSIK (Denmark's civil cyber security agency, formed in January 2025 from the former CFCS) at sikkerdigital.dk or borger.dk, or call the Cyberhotline on 33 37 00 37.
- Bank or investment fraud: report the loss to the police, not to the financial regulator. Finanstilsynet (the Danish FSA) does not handle individual fraud cases, it supervises financial firms; if you were scammed out of money, your report belongs with the police.
Reporting does not by itself return your money, but it creates an official record and feeds national intelligence. Report even if you did not lose money, because the information still helps stop the next victim.
Getting your money back
Denmark uses the Danish krone (DKK), not the euro. How you paid decides your options, and speed is everything.
| How you paid | What to do |
|---|---|
| Bank transfer | Call your bank within minutes to try to stop or recall the payment. Ask whether it will reimburse you, and claim. |
| Debit or credit card | Ask your card issuer for a chargeback and dispute the transaction in writing. Card payments carry the strongest protection. |
| Crypto, cash app or gift cards | Rarely recoverable. Report to the platform and the police at once, and beware "recovery agents" who contact you, that is usually a second scam. |
There is no automatic refund simply because you report a scam. File a police report, make a formal claim with your bank in writing, and escalate a refused claim through the bank's complaints process.
Scams that hit Denmark
Danish police and SAMSIK have repeatedly warned about:
- MitID and bank impersonation phishing, where a text or email claiming to be from your bank, MitID or a public authority pushes you to a fake login page or asks for a one-time code.
- Smishing (scam text messages), often about a missed parcel delivery or an unpaid fee, designed to harvest login details or payment information.
- Phishing email at large, which SAMSIK continues to rank among the highest-volume digital threats facing people and organisations in Denmark. See how the messaging works in our explainer on how phishing works and how to stop it.
The law and your data
Unauthorised access to computer systems and data in Denmark is a criminal offence under Straffeloven (the Penal Code), section 263, with penalties that increase for aggravated cases. Your personal data is protected under GDPR as applied in Denmark, overseen by Datatilsynet, the Danish Data Protection Agency, which organisations must notify of a serious personal data breach within 72 hours.
FAQ
I lost money to an investment scam. Should I report it to Finanstilsynet?
No, not for recovering your money. Finanstilsynet supervises financial firms but does not investigate or resolve individual fraud cases. Report the loss to the police on 114 or through politi.dk, and tell your bank immediately.
My email or social media was hacked. Who do I tell?
Secure the account first: change the password, sign out other devices and turn on two-step verification. Report the incident through SikkerDigital.dk or the Cyberhotline, and to the police if money, identity or business communications were affected.
I only got a suspicious text or email and lost nothing. Should I still report it?
Yes. Reporting phishing texts and emails helps SAMSIK and the police track offenders and warn others. Do not click the link, do not enter a MitID code, and block the sender.
Sources: Politi.dk (report digital crime) · SikkerDigital.dk (SAMSIK) · Finanstilsynet · Datatilsynet · Straffeloven, retsinformation.dk
If you have been targeted, you are not alone. See our country-by-country cybercrime help hub for step-by-step reporting and recovery guides.