Bank Fraud Help · Venezuela
BNC Fraud: How to Report It and Stop the Money
If money left your BNC account without your permission, or you paid a scammer, contact BNC straight away and ask it to block the payment and your card. The first minutes matter most.
Do this first
- Call BNC’s official line below, or use help inside the official BNC app. Never use a number from a text, a caller or a search result.
- Give them the transaction details (amount, time, and the account or number you paid) and ask them to block your card and stop or recall the payment.
- Change your online banking password and PIN if anyone may know them. BNC will never ask for your PIN, password or a one-time code.
- Report it to the police too: see who handles cybercrime in Venezuela, and keep screenshots of every message and payment.
Official BNC fraud contacts
BNC (Banco Nacional de Credito)
Bank- Card theft, loss or blocking:0500-262-5000
Know this about Venezuela
- Many Venezuelan banks have a customer ombudsman (Defensor del Cliente) for complaints. At Banesco, write to [email protected].
Report it to the police too
Cybercrime agencies in Venezuela lists who to report to.
Common questions about BNC fraud
- What is the BNC fraud helpline number?
- BNC lists these numbers on its own website: Card theft, loss or blocking: 0500-262-5000. Always dial the number printed on your card or shown in the official app if you are unsure.
- How do I report fraud to BNC?
- Call BNC's official line. Tell them the amount, the time and the account the money went to, and ask them to block your card or the payment.
Other providers in Venezuela
These contacts were read on BNC’s own website on 3 October 2026. If a number has changed, use the one in the official app and tell us. Ministry of Cyber Affairs is not BNC and cannot recover money. All Venezuela providers are in Bank Fraud Help: Venezuela.