Bank Fraud Help · Venezuela
Banesco Fraud: How to Report It and Stop the Money
If money left your Banesco account without your permission, or you paid a scammer, contact Banesco straight away and ask it to block the payment and your card. The first minutes matter most.
Do this first
- Call Banesco’s official line below, or use help inside the official Banesco app. Never use a number from a text, a caller or a search result.
- Give them the transaction details (amount, time, and the account or number you paid) and ask them to block your card and stop or recall the payment.
- Change your online banking password and PIN if anyone may know them. Banesco will never ask for your PIN, password or a one-time code.
- Report it to the police too: see who handles cybercrime in Venezuela, and keep screenshots of every message and payment.
Official Banesco fraud contacts
Banesco
Bank- Phone banking (Banca Telefónica):0212 501 1111
App or online: Virtual assistant DANI on the Banesco website
Email: [email protected]
Know this about Venezuela
- Many Venezuelan banks have a customer ombudsman (Defensor del Cliente) for complaints. At Banesco, write to [email protected].
Report it to the police too
Cybercrime agencies in Venezuela lists who to report to.
Common questions about Banesco fraud
- What is the Banesco fraud helpline number?
- Banesco lists these numbers on its own website: Phone banking (Banca Telefónica): 0212 501 1111. Always dial the number printed on your card or shown in the official app if you are unsure.
- How do I report fraud to Banesco?
- Call Banesco's official line, or report it in the app or online: Virtual assistant DANI on the Banesco website, or by email: [email protected]. Tell them the amount, the time and the account the money went to, and ask them to block your card or the payment.
Other providers in Venezuela
These contacts were read on Banesco’s own website on 3 October 2026. If a number has changed, use the one in the official app and tell us. Ministry of Cyber Affairs is not Banesco and cannot recover money. All Venezuela providers are in Bank Fraud Help: Venezuela.