What is the BROU fraud helpline number?

BROU lists these numbers on its own website: Fonobrou: block a card for theft, loss or suspected fraud (option 1): (2) 1996; Mastercard Alfabrou cards: +598 2902 6800; Visa credit and prepaid cards: +598 2901 9880; General support, compromised account: 2900 2900 (Mon–Fri 10am–7pm). Always dial the number printed on your card or shown in the official app if you are unsure.

How do I report fraud to BROU?

Call BROU's official line, or report it in the app or online: eBROU: use the web contact form. Tell them the amount, the time and the account the money went to, and ask them to block your card or the payment.

Bank Fraud Help · Uruguay

BROU Fraud: How to Report It and Stop the Money

If money left your BROU account without your permission, or you paid a scammer, contact BROU straight away and ask it to block the payment and your card. The first minutes matter most.

Do this first

Call BROU’s official line below, or use help inside the official BROU app. Never use a number from a text, a caller or a search result.
Give them the transaction details (amount, time, and the account or number you paid) and ask them to block your card and stop or recall the payment.
Change your online banking password and PIN if anyone may know them. BROU will never ask for your PIN, password or a one-time code.
Report it to the police too: see who handles cybercrime in Uruguay, and keep screenshots of every message and payment.

Official BROU fraud contacts

BROU (Banco de la Republica Oriental del Uruguay)

Bank

Fonobrou: block a card for theft, loss or suspected fraud (option 1):(2) 1996
Mastercard Alfabrou cards:+598 2902 6800
Visa credit and prepaid cards:+598 2901 9880
General support, compromised account:2900 2900(Mon–Fri 10am–7pm)

App or online: eBROU: use the web contact form

Source: BROU (Banco de la Republica Oriental del Uruguay) official page

Know this about Uruguay

Uruguay has no single fraud hotline for all banks: call your own bank's number.

Report it to the police too

Cybercrime agencies in Uruguay lists who to report to, and our step-by-step guide covers the rest: How to Report Cybercrime and Online Fraud in Uruguay (2026).

Common questions about BROU fraud

What is the BROU fraud helpline number?: BROU lists these numbers on its own website: Fonobrou: block a card for theft, loss or suspected fraud (option 1): (2) 1996; Mastercard Alfabrou cards: +598 2902 6800; Visa credit and prepaid cards: +598 2901 9880; General support, compromised account: 2900 2900 (Mon–Fri 10am–7pm). Always dial the number printed on your card or shown in the official app if you are unsure.
How do I report fraud to BROU?: Call BROU's official line, or report it in the app or online: eBROU: use the web contact form. Tell them the amount, the time and the account the money went to, and ask them to block your card or the payment.

Other providers in Uruguay

Santander Uruguay Scotiabank Uruguay

These contacts were read on BROU’s own website on 3 October 2026. If a number has changed, use the one in the official app and tell us. Ministry of Cyber Affairs is not BROU and cannot recover money. All Uruguay providers are in Bank Fraud Help: Uruguay.