Uruguay: How to Report Bank Fraud
If money left your account without your permission, or you were tricked into sending it, contact your bank or payment provider straight away. The faster they hear from you, the better the chance of stopping or recovering the money. Below are the official fraud and card lines for 3 providers in Uruguay.
Do this first
- Call your bank’s fraud or card line now. Use a number from this page, the back of your card, or your bank’s official app. Never use a number from a text, an email, a caller or a search ad.
- Block your card or freeze your account in the app if you can, and change your online banking password.
- Ask the bank for a reference number, and write down the time you reported it.
- Report it to the police as well: see who handles cybercrime in Uruguay.
- Keep everything: messages, call logs, screenshots and transaction IDs. Your bank will never ask for your PIN, password or a one-time code.
Know this about Uruguay
- Uruguay has no single fraud hotline for all banks: call your own bank's number.
Bank and payment fraud lines
BROU (Banco de la Republica Oriental del Uruguay)
Bank- Fonobrou: block a card for theft, loss or suspected fraud (option 1):(2) 1996
- Mastercard Alfabrou cards:+598 2902 6800
- Visa credit and prepaid cards:+598 2901 9880
- General support, compromised account:2900 2900(Mon–Fri 10am–7pm)
App or online: eBROU: use the web contact form
Santander Uruguay
Bank- Report a cyber scam:132(24/7)
Scotiabank Uruguay
Bank- Lost or stolen card:+598 2 140 1800
App or online: In digital banking: temporary card block (bloqueo temporal)
Not listed here
We could not confirm contact details on the official website of: Itau Uruguay, BBVA Uruguay. Rather than risk a wrong number, we leave them out. Use the number printed on your card or shown in the provider’s official app.
Report it to the police too
Banks often ask for a police report before they investigate. Cybercrime agencies in Uruguay lists who to report to, and our step-by-step guide covers the rest: How to Report Cybercrime and Online Fraud in Uruguay (2026).
Every number on this page was read on the provider’s or regulator’s own website on 3 October 2026. Banks change numbers, so if one doesn’t work, use the number on your card or in the official app, and tell us so we can fix it. See every country in the Bank Fraud Help directory.