Sense Bank Fraud: How to Report It and Stop the Money
If money left your Sense Bank account without your permission, or you paid a scammer, contact Sense Bank straight away and ask it to block the payment and your card. The first minutes matter most.
Do this first
- Call Sense Bank’s official line below, or use help inside the official Sense Bank app. Never use a number from a text, a caller or a search result.
- Give them the transaction details (amount, time, and the account or number you paid) and ask them to block your card and stop or recall the payment.
- Change your online banking password and PIN if anyone may know them. Sense Bank will never ask for your PIN, password or a one-time code.
- Report it to the police too: see who handles cybercrime in Ukraine, and keep screenshots of every message and payment.
Official Sense Bank fraud contacts
Sense Bank (ex Alfa-Bank Ukraine)
Bank- Contact centre (free in Ukraine):0 800 50 20 50
- From abroad:+380 44 298 80 00
Email: [email protected]
If Sense Bank won’t help
National Bank of Ukraine (NBU): consumer complaints
Takes complaints about banks and other financial firms and checks whether they followed the rules. It does not settle individual disputes.
Raise the problem with the bank first. If that fails, contact the NBU through its online form, by email at [email protected], through the nbu_contact_bot chatbot on Viber or Telegram, or on 0 800 505 240. It replies within 30 calendar days.
Official websiteReport it to the police too
Cybercrime agencies in Ukraine lists who to report to, and our step-by-step guide covers the rest: How to Report Cybercrime and Online Fraud in Ukraine (2026).
Common questions about Sense Bank fraud
- What is the Sense Bank fraud helpline number?
- Sense Bank lists these numbers on its own website: Contact centre (free in Ukraine): 0 800 50 20 50; From abroad: +380 44 298 80 00. Always dial the number printed on your card or shown in the official app if you are unsure.
- How do I report fraud to Sense Bank?
- Call Sense Bank's official line, or report it by email: [email protected]. Tell them the amount, the time and the account the money went to, and ask them to block your card or the payment.
- What if Sense Bank will not help or refund me?
- In Ukraine you can complain to National Bank of Ukraine (NBU): consumer complaints. Details of what each one handles are on this page.
Other providers in Ukraine
These contacts were read on Sense Bank’s own website on 3 October 2026. If a number has changed, use the one in the official app and tell us. Ministry of Cyber Affairs is not Sense Bank and cannot recover money. All Ukraine providers are in Bank Fraud Help: Ukraine.