BIAT Fraud: How to Report It and Stop the Money
If money left your BIAT account without your permission, or you paid a scammer, contact BIAT straight away and ask it to block the payment and your card. The first minutes matter most.
Do this first
- Call BIAT’s official line below, or use help inside the official BIAT app. Never use a number from a text, a caller or a search result.
- Give them the transaction details (amount, time, and the account or number you paid) and ask them to block your card and stop or recall the payment.
- Change your online banking password and PIN if anyone may know them. BIAT will never ask for your PIN, password or a one-time code.
- Report it to the police too: see who handles cybercrime in Tunisia, and keep screenshots of every message and payment.
Official BIAT fraud contacts
BIAT
Bank- Customer relations centre:31 311 818
If BIAT won’t help
Banque Centrale de Tunisie: bank ombudsman (mediation) via the Observatoire de l'Inclusion Financiere (OIF)
Free mediation for disputes your bank's own complaint process did not resolve.
First send a written complaint to your bank. You can go to your bank's ombudsman after its reply, or after 15 working days without one, with a signed written request and evidence. The ombudsman proposes a solution within 2 months. Not available for matters already in court. Contact: [email protected].
Official websiteYour rights as a BIAT customer in Tunisia
- Bank mediation rules (reproduced in the Banque Centrale de Tunisie annual mediation report). Mediation is free, banks must cooperate with the ombudsman, and you must complain to your bank in writing first. Source
Report it to the police too
Cybercrime agencies in Tunisia lists who to report to.
Common questions about BIAT fraud
- What is the BIAT fraud helpline number?
- BIAT lists these numbers on its own website: Customer relations centre: 31 311 818. Always dial the number printed on your card or shown in the official app if you are unsure.
- How do I report fraud to BIAT?
- Call BIAT's official line. Tell them the amount, the time and the account the money went to, and ask them to block your card or the payment.
- What if BIAT will not help or refund me?
- In Tunisia you can complain to Banque Centrale de Tunisie: bank ombudsman (mediation) via the Observatoire de l'Inclusion Financiere (OIF). Details of what each one handles are on this page.
Other providers in Tunisia
These contacts were read on BIAT’s own website on 3 October 2026. If a number has changed, use the one in the official app and tell us. Ministry of Cyber Affairs is not BIAT and cannot recover money. All Tunisia providers are in Bank Fraud Help: Tunisia.