Tunisia: How to Report Bank Fraud
If money left your account without your permission, or you were tricked into sending it, contact your bank or payment provider straight away. The faster they hear from you, the better the chance of stopping or recovering the money. Below are the official fraud and card lines for 3 providers in Tunisia.
Do this first
- Call your bank’s fraud or card line now. Use a number from this page, the back of your card, or your bank’s official app. Never use a number from a text, an email, a caller or a search ad.
- Block your card or freeze your account in the app if you can, and change your online banking password.
- Ask the bank for a reference number, and write down the time you reported it.
- Report it to the police as well: see who handles cybercrime in Tunisia.
- Keep everything: messages, call logs, screenshots and transaction IDs. Your bank will never ask for your PIN, password or a one-time code.
Bank and payment fraud lines
Societe Tunisienne de Banque (STB)
Bank- Customer service:+216 70 140 000
Email: [email protected]
BIAT
Bank- Customer relations centre:31 311 818
Attijari Bank Tunisie
Bank- Customer relations centre:71 111 300
Not listed here
We could not confirm contact details on the official website of: BNA (Banque Nationale Agricole), Amen Bank, La Poste Tunisienne (e-Dinar/D17) and Flouci. Rather than risk a wrong number, we leave them out. Use the number printed on your card or shown in the provider’s official app.
If your bank won’t help
Banque Centrale de Tunisie: bank ombudsman (mediation) via the Observatoire de l'Inclusion Financiere (OIF)
Free mediation for disputes your bank's own complaint process did not resolve.
First send a written complaint to your bank. You can go to your bank's ombudsman after its reply, or after 15 working days without one, with a signed written request and evidence. The ombudsman proposes a solution within 2 months. Not available for matters already in court. Contact: [email protected].
Official websiteYour rights
- Bank mediation rules (reproduced in the Banque Centrale de Tunisie annual mediation report). Mediation is free, banks must cooperate with the ombudsman, and you must complain to your bank in writing first. Source
Report it to the police too
Banks often ask for a police report before they investigate. Cybercrime agencies in Tunisia.
Every number on this page was read on the provider’s or regulator’s own website on 3 October 2026. Banks change numbers, so if one doesn’t work, use the number on your card or in the official app, and tell us so we can fix it. See every country in the Bank Fraud Help directory.