Timor-Leste: How to Report Bank Fraud
If money left your account without your permission, or you were tricked into sending it, contact your bank or payment provider straight away. The faster they hear from you, the better the chance of stopping or recovering the money. Below are the official fraud and card lines for 1 provider in Timor-Leste.
Do this first
- Call your bank’s fraud or card line now. Use a number from this page, the back of your card, or your bank’s official app. Never use a number from a text, an email, a caller or a search ad.
- Block your card or freeze your account in the app if you can, and change your online banking password.
- Ask the bank for a reference number, and write down the time you reported it.
- Report it to the police as well: see who handles cybercrime in Timor-Leste.
- Keep everything: messages, call logs, screenshots and transaction IDs. Your bank will never ask for your PIN, password or a one-time code.
Know this about Timor-Leste
- ANZ publishes no dedicated fraud line here: call its general number during office hours or go to the branch.
- Timor-Leste has no consumer complaint process or refund rule for bank fraud yet; the central bank says these are still being developed.
Bank and payment fraud lines
ANZ Timor-Leste
Bank- General enquiries:+670 330 6100(8am–5pm)
Not listed here
We could not confirm contact details on the official website of: BNU Timor (Banco Nacional Ultramarino), Mandiri / BNCTL / mobile money (e.g. T-Money, Telemor). Rather than risk a wrong number, we leave them out. Use the number printed on your card or shown in the provider’s official app.
If your bank won’t help
Banco Central de Timor-Leste (BCTL)
The central bank and banking regulator. It does not yet run a complaint service for consumers.
Phone +670 331 371 2, 4, 5 or 8, or email [email protected]. Open Mon–Fri 9:30–12:00 and 12:40–15:30.
Official websiteReport it to the police too
Banks often ask for a police report before they investigate. Cybercrime agencies in Timor-Leste.
Every number on this page was read on the provider’s or regulator’s own website on 3 October 2026. Banks change numbers, so if one doesn’t work, use the number on your card or in the official app, and tell us so we can fix it. See every country in the Bank Fraud Help directory.