CIBC Caribbean Fraud: How to Report It and Stop the Money
If money left your CIBC Caribbean account without your permission, or you paid a scammer, contact CIBC Caribbean straight away and ask it to block the payment and your card. The first minutes matter most.
Do this first
- Call CIBC Caribbean’s official line below, or use help inside the official CIBC Caribbean app. Never use a number from a text, a caller or a search result.
- Give them the transaction details (amount, time, and the account or number you paid) and ask them to block your card and stop or recall the payment.
- Change your online banking password and PIN if anyone may know them. CIBC Caribbean will never ask for your PIN, password or a one-time code.
- Report it to the police too: see who handles cybercrime in The Bahamas, and keep screenshots of every message and payment.
Official CIBC Caribbean fraud contacts
CIBC Caribbean (formerly CIBC FirstCaribbean)
Bank- Toll free (all CIBC Caribbean countries):1-866-743-2257(24/7)
- Nassau:1-242-502-6804
- Family Islands:1-242-300-2272
App or online: Online chat in Online Banking. Complaints: Resolution Centre at https://www.cibccaribbean.com/resolution-centre
Know this about The Bahamas
- Neither bank lists a dedicated fraud line: call customer care or the number on the back of your card.
- We found no banking ombudsman or legal refund rule in The Bahamas, so make your complaint to the bank in writing and keep copies.
If CIBC Caribbean won’t help
Central Bank of The Bahamas
The banking regulator. It publishes warnings about known scams.
It does not set out a complaint process for bank customers, so it may not take up your case. Phone +1 242 302-2600, WhatsApp +1 (242) 357-4881, or use the web contact form.
Official websiteReport it to the police too
Cybercrime agencies in The Bahamas lists who to report to, and our step-by-step guide covers the rest: How to Report Cybercrime and Online Fraud in The Bahamas (2026).
Common questions about CIBC Caribbean fraud
- What is the CIBC Caribbean fraud helpline number?
- CIBC Caribbean lists these numbers on its own website: Toll free (all CIBC Caribbean countries): 1-866-743-2257 (24/7); Nassau: 1-242-502-6804; Family Islands: 1-242-300-2272. Always dial the number printed on your card or shown in the official app if you are unsure.
- How do I report fraud to CIBC Caribbean?
- Call CIBC Caribbean's official line, or report it in the app or online: Online chat in Online Banking. Complaints: Resolution Centre at https://www.cibccaribbean.com/resolution-centre. Tell them the amount, the time and the account the money went to, and ask them to block your card or the payment.
- What if CIBC Caribbean will not help or refund me?
- In The Bahamas you can complain to Central Bank of The Bahamas. Details of what each one handles are on this page.
Other providers in The Bahamas
These contacts were read on CIBC Caribbean’s own website on 3 October 2026. If a number has changed, use the one in the official app and tell us. Ministry of Cyber Affairs is not CIBC Caribbean and cannot recover money. All The Bahamas providers are in Bank Fraud Help: The Bahamas.