Bank of The Bahamas Fraud: How to Report It and Stop the Money
If money left your Bank of The Bahamas account without your permission, or you paid a scammer, contact Bank of The Bahamas straight away and ask it to block the payment and your card. The first minutes matter most.
Do this first
- Call Bank of The Bahamas’s official line below, or use help inside the official Bank of The Bahamas app. Never use a number from a text, a caller or a search result.
- Give them the transaction details (amount, time, and the account or number you paid) and ask them to block your card and stop or recall the payment.
- Change your online banking password and PIN if anyone may know them. Bank of The Bahamas will never ask for your PIN, password or a one-time code.
- Report it to the police too: see who handles cybercrime in The Bahamas, and keep screenshots of every message and payment.
Official Bank of The Bahamas fraud contacts
Bank of The Bahamas
Bank- Customer care, New Providence:(242) 461-3510(Daily 7am–11pm)
- Customer care, New Providence:(242) 225-5262(Daily 7am–11pm)
- Family Islands (toll free):(242) 300-0111(Daily 7am–11pm)
- International toll free:(877) 204-5110(Daily 7am–11pm)
- Head office:(242) 397-3000
Email: [email protected]
Know this about The Bahamas
- Neither bank lists a dedicated fraud line: call customer care or the number on the back of your card.
- We found no banking ombudsman or legal refund rule in The Bahamas, so make your complaint to the bank in writing and keep copies.
If Bank of The Bahamas won’t help
Central Bank of The Bahamas
The banking regulator. It publishes warnings about known scams.
It does not set out a complaint process for bank customers, so it may not take up your case. Phone +1 242 302-2600, WhatsApp +1 (242) 357-4881, or use the web contact form.
Official websiteReport it to the police too
Cybercrime agencies in The Bahamas lists who to report to, and our step-by-step guide covers the rest: How to Report Cybercrime and Online Fraud in The Bahamas (2026).
Common questions about Bank of The Bahamas fraud
- What is the Bank of The Bahamas fraud helpline number?
- Bank of The Bahamas lists these numbers on its own website: Customer care, New Providence: (242) 461-3510 (Daily 7am–11pm); Customer care, New Providence: (242) 225-5262 (Daily 7am–11pm); Family Islands (toll free): (242) 300-0111 (Daily 7am–11pm); International toll free: (877) 204-5110 (Daily 7am–11pm); Head office: (242) 397-3000. Always dial the number printed on your card or shown in the official app if you are unsure.
- How do I report fraud to Bank of The Bahamas?
- Call Bank of The Bahamas's official line, or report it by email: [email protected]. Tell them the amount, the time and the account the money went to, and ask them to block your card or the payment.
- What if Bank of The Bahamas will not help or refund me?
- In The Bahamas you can complain to Central Bank of The Bahamas. Details of what each one handles are on this page.
Other providers in The Bahamas
These contacts were read on Bank of The Bahamas’s own website on 3 October 2026. If a number has changed, use the one in the official app and tell us. Ministry of Cyber Affairs is not Bank of The Bahamas and cannot recover money. All The Bahamas providers are in Bank Fraud Help: The Bahamas.