Nordea Sweden Fraud: How to Report It and Stop the Money
If money left your Nordea Sweden account without your permission, or you paid a scammer, contact Nordea Sweden straight away and ask it to block the payment and your card. The first minutes matter most.
Do this first
- Call Nordea Sweden’s official line below, or use help inside the official Nordea Sweden app. Never use a number from a text, a caller or a search result.
- Give them the transaction details (amount, time, and the account or number you paid) and ask them to block your card and stop or recall the payment.
- Change your online banking password and PIN if anyone may know them. Nordea Sweden will never ask for your PIN, password or a one-time code.
- Report it to the police too: see who handles cybercrime in Sweden, and keep screenshots of every message and payment.
Official Nordea Sweden fraud contacts
Nordea Sweden
Bank- Suspected fraud, block card and BankID:08-402 57 10(24/7)
- From abroad:+46 8 402 57 10(24/7)
- Customer service:0771-22 44 88
App or online: App or online bank: block the card.
Report phishing: [email protected]
Know this about Sweden
- Block your Mobile BankID together with your card: all four banks ask victims to do both.
- The refund right does not cover payments you were tricked into approving yourself, such as Swish scams. ARN decides those disputes case by case.
If Nordea Sweden won’t help
Konsumenternas bank- och finansbyra (independent consumer guidance)
Free guide on complaining to your bank, with templates for disputing unauthorised transactions.
Complain to the bank first. If that fails, you can take the case to ARN (the National Board for Consumer Disputes) or to court.
Official websiteYour rights as a Nordea Sweden customer in Sweden
- Payment Services Act (2010:751), chapter 5 a: unauthorised transactions. Your bank must restore the money immediately, and at the latest by the end of the next banking day after it learns of the transaction. If you failed to protect your security details, you pay at most SEK 400. If you were grossly negligent, a consumer pays at most SEK 12,000, unless the conduct was particularly reprehensible. You pay nothing for charges made after you asked the bank to block the card, or if strong customer authentication was not used. Report it as soon as possible: if you delay, you can be liable for the full amount. Source
Report it to the police too
Cybercrime agencies in Sweden lists who to report to, and our step-by-step guide covers the rest: How to Report Cybercrime in Sweden (and Get Your Money Back).
Common questions about Nordea Sweden fraud
- What is the Nordea Sweden fraud helpline number?
- Nordea Sweden lists these numbers on its own website: Suspected fraud, block card and BankID: 08-402 57 10 (24/7); From abroad: +46 8 402 57 10 (24/7); Customer service: 0771-22 44 88. Always dial the number printed on your card or shown in the official app if you are unsure.
- How do I report fraud to Nordea Sweden?
- Call Nordea Sweden's official line, or report it in the app or online: App or online bank: block the card.. Tell them the amount, the time and the account the money went to, and ask them to block your card or the payment.
- What if Nordea Sweden will not help or refund me?
- In Sweden you can complain to Konsumenternas bank- och finansbyra (independent consumer guidance). Details of what each one handles are on this page.
Other providers in Sweden
These contacts were read on Nordea Sweden’s own website on 3 October 2026. If a number has changed, use the one in the official app and tell us. Ministry of Cyber Affairs is not Nordea Sweden and cannot recover money. All Sweden providers are in Bank Fraud Help: Sweden.