KB Kookmin Bank Fraud: How to Report It and Stop the Money
If money left your KB Kookmin Bank account without your permission, or you paid a scammer, contact KB Kookmin Bank straight away and ask it to block the payment and your card. The first minutes matter most.
Do this first
- Call KB Kookmin Bank’s official line below, or use help inside the official KB Kookmin Bank app. Never use a number from a text, a caller or a search result.
- Give them the transaction details (amount, time, and the account or number you paid) and ask them to block your card and stop or recall the payment.
- Change your online banking password and PIN if anyone may know them. KB Kookmin Bank will never ask for your PIN, password or a one-time code.
- Report it to the police too: see who handles cybercrime in South Korea, and keep screenshots of every message and payment.
Official KB Kookmin Bank fraud contacts
KB Kookmin Bank (KB국민은행)
Bank- Customer center:1588-9999
- Customer center:1599-9999
- Customer center:1644-9999
- From abroad:+82-2-6300-9999
Know this about South Korea
- The refund comes from money frozen in the fraudster's account, so ask the bank for a payment suspension (지급정지) immediately.
If KB Kookmin Bank won’t help
Financial Supervisory Service (FSS, 금융감독원): call center 1332 and voice-phishing guidance
National financial complaints line and the official steps to take after voice phishing.
First call the call center of the bank that sent or received the money and ask for a payment suspension (지급정지); police (112) or FSS (1332) can also pass the request on. If your ID was leaked or a malicious app was installed, register the exposure at pd.fss.or.kr and suspend your accounts at payinfo.or.kr. Within 3 business days, submit a written damage-relief application at the bank branch, with a police incident confirmation. Calls to 1332 are charged.
Official websiteFSS voice-phishing refund procedure (피해금 환급)
Explains how frozen money is returned to victims.
The bank freezes the account used for the fraud, then FSS runs a procedure to cancel the account holder's claim to the money. FSS decides the refund amount within 14 days after that, and the bank pays you without delay.
Official websiteYour rights as a KB Kookmin Bank customer in South Korea
- Special Act on Prevention of Telecommunications-Based Financial Fraud and Refund of Damages (전기통신금융사기 피해방지 및 피해금 환급에 관한 특별법). Lets banks suspend payments from an account used in phone or message fraud and return the frozen money to victims through a refund process run by FSS. Source
Report it to the police too
Cybercrime agencies in South Korea lists who to report to, and our step-by-step guide covers the rest: How to Report Cybercrime in South Korea (and Get Your Money Back).
Common questions about KB Kookmin Bank fraud
- What is the KB Kookmin Bank fraud helpline number?
- KB Kookmin Bank lists these numbers on its own website: Customer center: 1588-9999; Customer center: 1599-9999; Customer center: 1644-9999; From abroad: +82-2-6300-9999. Always dial the number printed on your card or shown in the official app if you are unsure.
- How do I report fraud to KB Kookmin Bank?
- Call KB Kookmin Bank's official line. Tell them the amount, the time and the account the money went to, and ask them to block your card or the payment.
- What if KB Kookmin Bank will not help or refund me?
- In South Korea you can complain to Financial Supervisory Service (FSS, 금융감독원): call center 1332 and voice-phishing guidance, FSS voice-phishing refund procedure (피해금 환급). Details of what each one handles are on this page.
Other providers in South Korea
These contacts were read on KB Kookmin Bank’s own website on 3 October 2026. If a number has changed, use the one in the official app and tell us. Ministry of Cyber Affairs is not KB Kookmin Bank and cannot recover money. All South Korea providers are in Bank Fraud Help: South Korea.