What is the Gazprombank fraud helpline number?

Gazprombank lists these numbers on its own website: Customer line (free in Russia): 8 800 100 07 01. Always dial the number printed on your card or shown in the official app if you are unsure.

How do I report fraud to Gazprombank?

Call Gazprombank's official line. Tell them the amount, the time and the account the money went to, and ask them to block your card or the payment.

What if Gazprombank will not help or refund me?

In Russia you can complain to Bank of Russia: complaints about banks. Details of what each one handles are on this page.

Bank Fraud Help · Russia

Gazprombank Fraud: How to Report It and Stop the Money

If money left your Gazprombank account without your permission, or you paid a scammer, contact Gazprombank straight away and ask it to block the payment and your card. The first minutes matter most.

Do this first

Call Gazprombank’s official line below, or use help inside the official Gazprombank app. Never use a number from a text, a caller or a search result.
Give them the transaction details (amount, time, and the account or number you paid) and ask them to block your card and stop or recall the payment.
Change your online banking password and PIN if anyone may know them. Gazprombank will never ask for your PIN, password or a one-time code.
Report it to the police too: see who handles cybercrime in Russia, and keep screenshots of every message and payment.

Official Gazprombank fraud contacts

Gazprombank

Bank

Customer line (free in Russia):8 800 100 07 01

Source: Gazprombank official page

Know this about Russia

For Sberbank, VTB, T-Bank and Alfa-Bank, call the number on the back of your card or use the bank's app; we could not verify their pages securely.
Russian bank numbers may not be reachable from abroad because of sanctions and network restrictions.

If Gazprombank won’t help

Bank of Russia: complaints about banks

Complaints about banks and other financial firms. Since 1 July 2024 you must normally complain to the firm first; otherwise the Bank of Russia passes your complaint to the firm.

Use the online form, or call 300 (free from mobiles), 8 800 300-30-00 (free in Russia) or +7 499 300-30-00, 24/7. Attach the firm's reply if you have one. Answers within 30 days.

Official website

Report it to the police too

Cybercrime agencies in Russia lists who to report to.

Common questions about Gazprombank fraud

What is the Gazprombank fraud helpline number?: Gazprombank lists these numbers on its own website: Customer line (free in Russia): 8 800 100 07 01. Always dial the number printed on your card or shown in the official app if you are unsure.
How do I report fraud to Gazprombank?: Call Gazprombank's official line. Tell them the amount, the time and the account the money went to, and ask them to block your card or the payment.
What if Gazprombank will not help or refund me?: In Russia you can complain to Bank of Russia: complaints about banks. Details of what each one handles are on this page.

These contacts were read on Gazprombank’s own website on 3 October 2026. If a number has changed, use the one in the official app and tell us. Ministry of Cyber Affairs is not Gazprombank and cannot recover money. All Russia providers are in Bank Fraud Help: Russia.