Russia: How to Report Bank Fraud
If money left your account without your permission, or you were tricked into sending it, contact your bank or payment provider straight away. The faster they hear from you, the better the chance of stopping or recovering the money. Below are the official fraud and card lines for 1 provider in Russia.
Do this first
- Call your bank’s fraud or card line now. Use a number from this page, the back of your card, or your bank’s official app. Never use a number from a text, an email, a caller or a search ad.
- Block your card or freeze your account in the app if you can, and change your online banking password.
- Ask the bank for a reference number, and write down the time you reported it.
- Report it to the police as well: see who handles cybercrime in Russia.
- Keep everything: messages, call logs, screenshots and transaction IDs. Your bank will never ask for your PIN, password or a one-time code.
Know this about Russia
- For Sberbank, VTB, T-Bank and Alfa-Bank, call the number on the back of your card or use the bank's app; we could not verify their pages securely.
- Russian bank numbers may not be reachable from abroad because of sanctions and network restrictions.
Bank and payment fraud lines
Gazprombank
Bank- Customer line (free in Russia):8 800 100 07 01
Not listed here
We could not confirm contact details on the official website of: Sberbank, VTB, T-Bank (ex-Tinkoff), Alfa-Bank. Rather than risk a wrong number, we leave them out. Use the number printed on your card or shown in the provider’s official app.
If your bank won’t help
Bank of Russia: complaints about banks
Complaints about banks and other financial firms. Since 1 July 2024 you must normally complain to the firm first; otherwise the Bank of Russia passes your complaint to the firm.
Use the online form, or call 300 (free from mobiles), 8 800 300-30-00 (free in Russia) or +7 499 300-30-00, 24/7. Attach the firm's reply if you have one. Answers within 30 days.
Official websiteReport it to the police too
Banks often ask for a police report before they investigate. Cybercrime agencies in Russia.
Every number on this page was read on the provider’s or regulator’s own website on 3 October 2026. Banks change numbers, so if one doesn’t work, use the number on your card or in the official app, and tell us so we can fix it. See every country in the Bank Fraud Help directory.