Raiffeisen Bank Romania Fraud: How to Report It and Stop the Money
If money left your Raiffeisen Bank Romania account without your permission, or you paid a scammer, contact Raiffeisen Bank Romania straight away and ask it to block the payment and your card. The first minutes matter most.
Do this first
- Call Raiffeisen Bank Romania’s official line below, or use help inside the official Raiffeisen Bank Romania app. Never use a number from a text, a caller or a search result.
- Give them the transaction details (amount, time, and the account or number you paid) and ask them to block your card and stop or recall the payment.
- Change your online banking password and PIN if anyone may know them. Raiffeisen Bank Romania will never ask for your PIN, password or a one-time code.
- Report it to the police too: see who handles cybercrime in Romania, and keep screenshots of every message and payment.
Official Raiffeisen Bank Romania fraud contacts
Raiffeisen Bank Romania
Bank- Call centre (short number, any mobile network):*2000(Mon–Fri 8am–10pm, Sat 9am–5:30pm; urgent account-safety calls answered outside these hours)
- Call centre (any network, from abroad):+40 21 306 3002(Mon–Fri 8am–10pm, Sat 9am–5:30pm; urgent account-safety calls answered outside these hours)
App or online: Smart Mobile app: Profil › Contact › 'Suna acum' to call the bank.
Email: [email protected]
Know this about Romania
- Raiffeisen Bank publishes no dedicated fraud line: call its call centre, which answers urgent account-safety calls outside normal hours.
- For Banca Transilvania and BRD, call the number on the back of your card or use the bank's app; we could not verify their pages.
If Raiffeisen Bank Romania won’t help
CSALB (banking alternative dispute resolution centre)
Free out-of-court mediation of disputes between consumers and banks. It does not investigate fraud.
Apply online, in person or by post, in Romanian or English, with supporting documents. It is free and usually takes 3 to 8 weeks. Phone 021 9414.
Official websiteReport it to the police too
Cybercrime agencies in Romania lists who to report to.
Common questions about Raiffeisen Bank Romania fraud
- What is the Raiffeisen Bank Romania fraud helpline number?
- Raiffeisen Bank Romania lists these numbers on its own website: Call centre (short number, any mobile network): *2000 (Mon–Fri 8am–10pm, Sat 9am–5:30pm; urgent account-safety calls answered outside these hours); Call centre (any network, from abroad): +40 21 306 3002 (Mon–Fri 8am–10pm, Sat 9am–5:30pm; urgent account-safety calls answered outside these hours). Always dial the number printed on your card or shown in the official app if you are unsure.
- How do I report fraud to Raiffeisen Bank Romania?
- Call Raiffeisen Bank Romania's official line, or report it in the app or online: Smart Mobile app: Profil › Contact › 'Suna acum' to call the bank., or by email: [email protected]. Tell them the amount, the time and the account the money went to, and ask them to block your card or the payment.
- What if Raiffeisen Bank Romania will not help or refund me?
- In Romania you can complain to CSALB (banking alternative dispute resolution centre). Details of what each one handles are on this page.
Other providers in Romania
These contacts were read on Raiffeisen Bank Romania’s own website on 3 October 2026. If a number has changed, use the one in the official app and tell us. Ministry of Cyber Affairs is not Raiffeisen Bank Romania and cannot recover money. All Romania providers are in Bank Fraud Help: Romania.