Bank Fraud Help · Panama
Banistmo Fraud: How to Report It and Stop the Money
If money left your Banistmo account without your permission, or you paid a scammer, contact Banistmo straight away and ask it to block the payment and your card. The first minutes matter most.
Do this first
- Call Banistmo’s official line below, or use help inside the official Banistmo app. Never use a number from a text, a caller or a search result.
- Give them the transaction details (amount, time, and the account or number you paid) and ask them to block your card and stop or recall the payment.
- Change your online banking password and PIN if anyone may know them. Banistmo will never ask for your PIN, password or a one-time code.
- Report it to the police too: see who handles cybercrime in Panama, and keep screenshots of every message and payment.
Official Banistmo fraud contacts
Banistmo
BankReport it to the police too
Cybercrime agencies in Panama lists who to report to.
Common questions about Banistmo fraud
- What is the Banistmo fraud helpline number?
- Banistmo lists these numbers on its own website: Lost or stolen card and fraud (Sucursal Telefónica): 306-4700 (24/7); WhatsApp: 6525-4700. Always dial the number printed on your card or shown in the official app if you are unsure.
- How do I report fraud to Banistmo?
- Call Banistmo's official line. Tell them the amount, the time and the account the money went to, and ask them to block your card or the payment.
Other providers in Panama
These contacts were read on Banistmo’s own website on 3 October 2026. If a number has changed, use the one in the official app and tell us. Ministry of Cyber Affairs is not Banistmo and cannot recover money. All Panama providers are in Bank Fraud Help: Panama.