Bank Fraud Help · Palau
Bank of Guam Fraud: How to Report It and Stop the Money
If money left your Bank of Guam account without your permission, or you paid a scammer, contact Bank of Guam straight away and ask it to block the payment and your card. The first minutes matter most.
Do this first
- Call Bank of Guam’s official line below, or use help inside the official Bank of Guam app. Never use a number from a text, a caller or a search result.
- Give them the transaction details (amount, time, and the account or number you paid) and ask them to block your card and stop or recall the payment.
- Change your online banking password and PIN if anyone may know them. Bank of Guam will never ask for your PIN, password or a one-time code.
- Report it to the police too: see who handles cybercrime in Palau, and keep screenshots of every message and payment.
Official Bank of Guam fraud contacts
Bank of Guam (Palau branch)
Bank- Customer care (Guam):(671) 472-5300(24/7)
- Debit card lost or stolen, international:1-812-647-9794(24/7)
- Debit card lost or stolen (US toll-free):1-833-933-1681(24/7)
- Credit card lost or stolen (US toll-free):1-833-541-0777(24/7)
Report phishing: https://bankofguam.com/security-center
Know this about Palau
- Bank of Guam's card and fraud lines are run from Guam and the US, not from Palau.
- FDIC deposit insurance at the US bank branches in Palau covers a bank failing, not money lost to fraud.
Report it to the police too
Cybercrime agencies in Palau lists who to report to.
Common questions about Bank of Guam fraud
- What is the Bank of Guam fraud helpline number?
- Bank of Guam lists these numbers on its own website: Customer care (Guam): (671) 472-5300 (24/7); Debit card lost or stolen, international: 1-812-647-9794 (24/7); Debit card lost or stolen (US toll-free): 1-833-933-1681 (24/7); Credit card lost or stolen (US toll-free): 1-833-541-0777 (24/7). Always dial the number printed on your card or shown in the official app if you are unsure.
- How do I report fraud to Bank of Guam?
- Call Bank of Guam's official line. Tell them the amount, the time and the account the money went to, and ask them to block your card or the payment.
These contacts were read on Bank of Guam’s own website on 3 October 2026. If a number has changed, use the one in the official app and tell us. Ministry of Cyber Affairs is not Bank of Guam and cannot recover money. All Palau providers are in Bank Fraud Help: Palau.